Community Manager

Overview

The Michaels Organization is a national leader in residential real estate offering full‑service capabilities in development, property management, construction, and investment. At Michaels, teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. The Community Manager is responsible for oversight of the entire operation of a student apartment community, ensuring success in all departments. Primary functions include meeting or exceeding occupancy goals and financial performance while providing the highest level of customer service.

Responsibilities

• Recruit, hire, and supervise property staff including leasing, marketing, accounting, and facility team members.
• Work with regional and corporate staff to provide and coordinate training for newly hired team members and ongoing education as needed.
• Collaborate with the Leasing Manager to create and implement the community’s marketing plan to achieve or exceed budgeted occupancy.
• Assess market conditions and historical leasing information to monitor leasing velocity projections.
• Implement renewal and new leasing campaigns.
• Adhere to the budget and actively participate in monthly financial performance reviews; monitor monthly operating statements.
• Control delinquency, collections, and expenditures.
• Partner with the Facilities Manager to develop Capital Improvement and Preventive Maintenance Plans and to maintain asset value.
• Collaborate on turnover planning and execution.
• Establish relationships with key University officials and enhance partnerships with Housing and Residence Life, Off‑Campus Housing, International Student Affairs, Orientation Services, Greek Life, and athletic teams.
• Manage property risks by communicating potential liabilities and reporting incidents promptly.
• Maintain and process payroll records; closely monitor employee hours to prevent unauthorized overtime.
• Foster a positive community atmosphere for residents through activities, events, and customer service to encourage retention.
• Ensure compliance with all Company policies and procedures and direct team members to do the same.

Qualifications

• Minimum of four years of experience in the student/multi‑family housing industry or hospitality industry.
• Minimum of two years’ experience at the management level (strongly preferred).
• Experience in the off‑campus student housing industry (strongly preferred).
• Bachelor’s degree preferred; high school diploma or equivalent required.
• Industry‑specific certifications such as CAM, CPM, or IREM preferred.

Required Skills and Abilities

• Demonstrated leadership skills.
• Ability to manage and delegate numerous tasks efficiently.
• Proficiency in all areas of property management operations.
• Strong organizational, analytical, financial, and decision‑making abilities.
• Excellent communication, management, and customer service skills.
• Competency with email, internet, word processing, and spreadsheet programs.
• Experience with Property Solutions Entrata is a plus.

Working Conditions

The majority of working hours are spent inside an office. Exposure to adverse weather (rain, sleet, snow, extreme temperatures) may be required for marketing activities, meetings with University officials or vendors, and giving tours. Blackout periods for vacation may be enforced during high‑volume turnover times (approximately July 15 – September 15, dependent on market needs). Travel outside the local market for company or industry meetings is minimal, with advance notice provided.

Salary Range

$75,000 – $80,000 annually. Pay within this range is determined by work location and factors such as job‑related skills, experience, and relevant education or training.

Rewards & Benefits

• Competitive wage and comprehensive benefits package (Medical, Dental, Vision, prescription coverage, etc.).
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for employees’ children.
• Professional development opportunities.
• Inclusive, team‑oriented company culture.