Community Manager

About the client

The organization operates in the online education and content streaming industry, providing access to high‑quality instructional content from a range of experts across diverse fields such as Arts, Business, Design, Sports, and Writing. It addresses the challenge of making expert knowledge accessible to a broad audience through its digital platform, serving a global community of learners with a variety of courses.

About the opportunity

The Community Manager is responsible for leading and shaping the community experience for cohort‑based educational programs, initially focusing on a 12‑week business education program for professionals. This role is pivotal in fostering meaningful connections among learners from onboarding through alumni engagement, helping to build a centralized community function that enhances learner interaction and engagement across multiple programs.

Responsibilities

• Manage community experience end to end for cohort‑based programs including onboarding, engagement, and alumni activities.
• Develop community strategies and create programming to cultivate an engaged network.
• Act as the primary community liaison, facilitating conversations and fostering a welcoming environment.
• Oversee multiple cohorts and monitor engagement, retention, and sentiment.
• Build and maintain community platforms, playbooks, templates, and automation workflows.
• Identify and support community leaders and mentors to strengthen the network.
• Collaborate with Events to support live sessions and maintain post‑event engagement.
• Work with Product, Marketing, Program, and Support teams to incorporate community feedback for continuous improvement.

Requirements

• Minimum of 6 years’ experience in community management or related fields with direct ownership of community programs.
• Demonstrated success in building and growing engaged online communities.
• Excellent written communication and facilitation skills for a professional audience.
• Proficiency with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks.
• Strong organizational and project‑management capabilities.
• Ability to use engagement data to improve community experience.
• Adaptability to emerging technologies, including AI‑enabled workflows.
• Willingness to travel and adjust working hours to support live programming.
• Eligibility to work from specified US states or Canadian provinces.

Pay

Salary range: $138,000 — $165,000 USD (NYC/CA/WA locations; location‑based adjustments may apply). Additional compensation includes equity and comprehensive benefits such as medical, dental, vision, and flexible PTO.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Equity participation
• Flexible paid time off (PTO)
• Comprehensive benefits package

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.