Community Manager

Job Summary

Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective tenants apartments and explaining occupancy terms, renting or leasing apartments, collecting security deposits as required, and completing lease forms outlining conditions and terms of occupancy.

Responsibilities

• Assist Regional Manager and supervisors with special projects and administrative tasks.
• Ensure staff compliance with Company policies and procedures.
• Initiate preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
• Review all rental applications and lease forms for accuracy and compliance with resident policy.
• Make recommendations to improve marketing and leasing programs.
• Approve in writing all market‑ready apartments.
• Maintain full knowledge of the surrounding real estate market and the community’s position within it.
• Manage all community cash‑management functions, including accounts receivable, accounts payable, rent collections, and daily deposits.
• Maintain an accurate inventory of tangible assets and assist in preparation of the annual budget.
• Analyze budget variances and submit written findings to the Regional Manager.
• Ensure all community reports are completed and submitted in a timely manner.
• Implement rent‑collection programs in legal compliance.
• Maintain good relations with residents through quality customer service and consistent application of Company policies and regulations.
• Document all resident correspondence and communicate any community or resident‑related problems and suggested resolutions to the Regional Manager.
• Handle community emergencies.
• Approve hiring and termination of Community Associates (second‑level supervisor approval mandatory).
• Oversee resident leases and applications according to community qualification guidelines.
• Manage Associates’ work schedules, including time off and vacations.
• Authorize purchases under $500 that are included in the budget for residential functions, capital improvements, supplies, etc.
• Review and approve work performed by contractors (second‑level approval may be required).
• Develop, review, and submit for Regional Manager approval: purchases over $500 or any unbudgeted item; rent increases, rent discounts, lease incentives, and other rent concessions; associate salary changes, bonuses, job positions, and disciplinary actions.

Requirements

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, and/or three to five years related experience as an on‑site Assistant Manager.
• ARM, CAM, or RAM certification preferred.
• A Real Estate license may be required in some states.
• Experience in preparing budgets and staff management is desirable.

Abilities and Aptitudes

• Excellent people skills and strong team player.
• Good communication skills and ability to solve problems, manage time, and set priorities.
• Flexibility and detail‑oriented organization.
• Proficiency with word processing, spreadsheet, accounting, inventory, and internet software.

Supervisory Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline employees.
• Address complaints and resolve problems.
• Carry out supervisory duties in accordance with organizational policies and applicable laws.

Specific Skills

• Working knowledge of computers, finance, management, and marketing.
• Capability to prepare and analyze budgets/financial forecasts and work within a budget.