Community Manager

About the role

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Position Overview and Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel loved
• Respond to resident and guest questions and concerns in a timely manner
• Be responsible for resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Ensure unsafe conditions are corrected in a timely manner
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
• Complete accounting month end process and assist with monthly financial statement reporting
• Provide general clerical assistance to community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
• Oversee of planning and execution of resident and guest events
• Oversee and provide back up to the leasing floor
• Aid in monitoring advertising source effectiveness
• Aid in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• A High School Diploma or equivalent required; some college preferred
• A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Strong attention to detail and sales ability
• OSHA laws and regulations, willingness to obtain within six months
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Positive attitude and the ability to smile under all circumstances
• Participate in training in order to comply with new or existing laws
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Community Team Perks + Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

Requirements

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Equal Opportunity Employer

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.