Community Manager

Key Responsibilities

• Lead the day-to-day operations of the apartment community.
• Market and lease available apartment homes while maintaining compliance with Fair Housing regulations.
• Maintain a strong waitlist and maximize occupancy.
• Deliver exceptional customer service and build positive resident relationships.
• Collect rent, deposits, and other fees utilizing OneSite property management software.
• Screen and qualify prospective residents.
• Oversee apartment make-readies, renovations, and move-in readiness.
• Maintain accurate records, including applications, leases, notices, work orders, and resident files.
• Prepare reports and communicate property performance and recommendations to the Regional Director.
• Manage maintenance staff, vendor relationships, and service contracts.
• Ensure timely completion of maintenance requests and property upkeep.
• Monitor expenses and manage the property within budget.
• Respond promptly and professionally to resident concerns and complaints.
• Enforce community policies and procedures while maintaining a positive living environment.
• Perform additional duties as assigned.

Qualifications

• Minimum 2 years of multifamily property management experience with a proven track record of successful leasing, occupancy, and resident retention.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office.
• Able to effectively manage multiple priorities in a fast-paced environment.
• Strong customer service skills and the ability to build positive relationships with residents, staff, and vendors.
• Preferred: LIHTC (Low-Income Housing Tax Credit) experience, OneSite/RealPage experience, Experience managing budgets and vendor contracts.