Community Manager

About the Role

We are seeking an experienced Community Manager to lead Vision on Lombard, a newly transformed urban residential community in the heart of Baltimore’s Inner Harbor. This highly visible, hands-on role requires a polished leader who can deliver an exceptional resident experience while driving strong operational, leasing, and financial performance for a contemporary, service-focused property.

Responsibilities

• Resident Experience and Operations
  • Lead all day-to-day property operations, including resident relations, maintenance, vendors, inspections, apartment turns, and property presentation.
  • Create a welcoming, service-oriented environment and ensure resident concerns are resolved promptly and professionally.
  • Maintain elevated standards throughout apartment homes, amenities, common areas, and exterior spaces.
  • Ensure compliance with company policies, lease requirements, Fair Housing regulations, and applicable laws.
• Leasing and Revenue Performance
  • Drive occupancy, leasing, renewals, resident retention, and overall revenue performance.
  • Monitor traffic, pricing, concessions, conversion rates, delinquency, and competitive market conditions.
  • Ensure the leasing and move-in experience reflects the quality and positioning of Vision on Lombard.
  • Maintain accurate leases, resident files, rent rolls, notices, and property information in Yardi.
• Financial Management
  • Develop and manage annual operating and capital budgets.
  • Review financial statements, forecasts, accruals, and monthly variances and take corrective action when needed.
  • Partner with Property Accounting to ensure accurate reporting, reconciliations, resident ledgers, and operating statements.
  • Identify opportunities to increase revenue, control expenses, improve efficiency, and enhance property value.
• Team Leadership
  • Recruit, coach, develop, and lead a high-performing onsite team.
  • Set clear expectations and hold employees accountable for service, professionalism, and follow-through.
  • Oversee staffing, scheduling, training, performance evaluations, and corrective action.
  • Build strong collaboration across leasing, management, maintenance, and vendor teams.

Requirements

• Five or more years of progressive multifamily property-management experience.
• Experience managing a Class A, Class A-, or elevated urban residential community strongly preferred.
• Proven success leading teams and improving occupancy, resident satisfaction, and financial performance.
• Strong financial acumen, including budgeting, forecasting, and variance analysis.
• Hospitality-minded, resident-focused leadership style.
• Excellent communication, judgment, organization, and problem-solving skills.
• Proficiency with Yardi, Microsoft Office, and Excel.
• Knowledge of Fair Housing and multifamily housing regulations.
• Bachelor’s degree preferred; Spanish fluency is a plus.

Pay

$100,000 commensurate with experience.

Location: Baltimore, MD (Onsite) | Job Type: Regular, Full-Time