Community Manager

At OLIPOP, we’re on a mission to positively impact consumer health at scale through a new kind of soda: one that’s delicious, refreshing, and actually good for you. Our functional soda delivers 6 to 9 grams of fiber and 2 to 5 grams of sugar, offering science-backed benefits without sacrificing taste. Founded in 2018, OLIPOP reimagines soda as a force for good, grounded in humanistic values like empathy, integrity, and a belief in better for everyone.

About the Role

OLIPOP is looking for an enthusiastic, social-first Community Manager to help create positive experiences for our consumers across social media channels. As part of the Organic Social team, you'll engage with consumers through comments and direct messages, support social publishing, and monitor conversations to foster a welcoming and inclusive community. This role is ideal for someone who loves social media, enjoys connecting with consumers, and is excited to learn how community engagement supports brand growth.

Responsibilities

• Community Management
  • Manage day-to-day engagement across Instagram, TikTok, Facebook, YouTube, Pinterest, LinkedIn, and emerging social platforms.
  • Respond to consumer comments and direct messages using established brand voice guidelines and engagement frameworks.
  • Foster a positive, welcoming, and inclusive community environment.
  • Build relationships with consumers through thoughtful, authentic interactions.
  • Support community engagement initiatives that create meaningful brand experiences.
  • Identify consumer questions, trends, and themes and share observations with the Organic Social team.
  • Partner with Consumer Experience to ensure customer inquiries are routed appropriately.
  • Escalate sensitive issues, reputation risks, and emerging concerns according to established processes.
  • Support community engagement efforts beyond owned social channels as directed by the team.
  • Assist in maintaining OLIPOP's presence on community platforms such as TYB.
• Social Publishing Support
  • Schedule and publish approved content across social media platforms using Nectar Social.
  • Ensure content is published accurately and according to established timelines.
  • Conduct quality assurance checks for captions, links, tags, accessibility requirements, and formatting.
  • Monitor community response following content publication and communicate notable feedback to the team.
  • Maintain publishing calendars and workflows within social management platforms.
• Social Listening and Insights
  • Monitor social conversations and community sentiment using approved tools and reporting resources.
  • Track recurring consumer questions, feedback, and emerging topics.
  • Assist with recurring reporting and social listening requests.
  • Share community observations and audience feedback with the Organic Social team.
  • Support data collection and reporting efforts used to inform future campaigns and content planning.
  • Stay informed on social media trends, platform updates, and cultural conversations relevant to OLIPOP audiences.
• Team Collaboration
  • Partner with members of the Organic Social team to deliver a cohesive community experience.
  • Collaborate with Consumer Experience, Brand Marketing, Creative, and other stakeholders to ensure accurate communication.
  • Participate in team meetings, brainstorming sessions, and campaign planning discussions.
  • Contribute ideas and observations that improve community engagement and consumer experience.

Qualifications

• 1-3 years of experience in community management, social media coordination, customer engagement, or related marketing roles.
• Thrives in a fast-paced, high-growth environment and is excited to learn, adapt, and take on new challenges.
• Strong written communication and copywriting skills with the ability to adapt to a brand voice.
• Familiarity with major social media platforms and community management best practices.
• Experience using social media management, publishing, or engagement tools (Nectar Social, Sprout Social, Dash Hudson, Sprinklr, or similar preferred).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated customer empathy and professionalism in written communication.
• Comfortable working collaboratively with cross-functional teams.
• Curiosity about social media trends, internet culture, and evolving consumer behaviors.
• Passion for consumer brands, digital communities, and creating positive customer experiences.
• Interest in health, wellness, food & beverage, or lifestyle brands.

Pay

$70,000-$80,000 base salary + bonus

How We Work

OLIPOP is a fully remote team that prioritizes connection and collaboration. We’ve grown from a small group to a nationwide team while maintaining our collaborative spirit and sense of purpose. We foster intentional connections through cross-functional projects, IRL offsites, thoughtful Slack threads, and spontaneous interactions. We value thoughtful debate, feedback given with care, and growth through listening and leading. At OLIPOP, we focus on building something with lasting impact while growing together.

What We Value

• Mission Connectivity: Everything we do supports our shared goal of improving human health, from launching new flavors to conducting clinical research.
• Indomitable Spirit: We adapt quickly, stay curious, and find inventive solutions when challenges arise.
• Lead at Every Level: Leadership is about ownership—speaking up, following through, and lifting each other up.
• Courageous Humility: We balance confidence in our strengths with curiosity about what we don’t know, giving and receiving feedback with grace.

What We’re Looking For

We seek individuals who:

• Think big, move fast, and take thoughtful risks.
• Thrive in a high-performance, feedback-rich environment.
• Value real human connection and honest collaboration.
• Are energized by building something new and improving it every day.

If you’re excited by a dynamic, fast-paced environment and eager to help shape something meaningful, OLIPOP offers a unique opportunity.