Community Manager

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We provide an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

Benefits

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Dependent Care, Tuition, Wellness Spending Account, Cellphone
• Mental Health Reimbursement
• Childcare Reimbursement
• $2,000 annual HRA and HSA contributions
• Parental Paid Leave
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

Responsibilities

• Lead Maintenance and Leasing teams to ensure top-notch customer service and curb appeal
• Monitor community income and operating expenses
• Manage and maintain customer billing information
• Review and process accounts payable (invoicing) for processing
• Responsible for weekly and monthly owner reporting
• Responsible for the financial performance of the community
• Oversee leasing, touring, move-in processes along with maintaining occupancy at the community
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations
• Approve and oversee staff schedule
• Oversee and implement the market survey, monthly marketing plans, and outreach marketing
• Attend manager meetings, networking events, and represent NorthPoint in AAKC committees, volunteering, and events
• Ensure that employees are able to “Live Generously” and encourage volunteering
• Resolve resident issues to ensure resident satisfaction
• Provide continual training opportunities for the community team and peers
• Walk buildings, vacant units, and property regularly or as required
• Any other additional tasks that are required

Requirements

• High School Diploma, GED, or related experience and/or training
• Must have a valid Driver’s License
• Organized and have the ability to multi-task in a busy environment
• Background with superior customer service
• Excellent leadership and team-building skills
• Ability to take ownership of any task assigned
• Able to work collaboratively as a team and independently
• Proficient in Microsoft Word, Excel, and Google applications
• Entrata/Yardi experience is a plus along with familiarity of Blue Moon lease
• Proficient communication skills both verbal and written