Community Manager

The Community Manager Role

The Community Manager curates the daily workplace experience at their assigned Client site, transforming the physical environment into a welcoming, productive, and community-focused space. As the onsite ambassador for the experience team, this role combines hands-on hospitality with operational stewardship, anticipating employee needs, addressing workplace issues proactively, and orchestrating cross-functional partnerships to ensure seamless service delivery.

• Serve as the primary point of contact and hospitality anchor, greeting and assisting employees, guests, and vendors while resolving day-to-day workplace needs.
• Carry out routine walkthroughs to ensure consistent workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate and execute onsite community programming, employee engagement activations, and event logistics from setup to post-event reset.
• Submit, track, and follow up on workplace service requests and work orders through ticketing systems, collaborating closely with Facilities and AV/IT teams.
• Draft and distribute clear, engaging workplace communications regarding events, amenities, building updates, and service interruptions.
• Manage site-level budgets for supplies, amenities, and small-scale programming while maintaining accurate inventories and site documentation.

Required Qualifications

• 1–2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
• Strong written and verbal communication skills, with a proven ability to communicate effectively with employees, vendors, and partners.
• Demonstrated ability to work independently, identify onsite needs proactively, and take ownership of tasks through to resolution.
• Excellent organizational skills and attention to detail, with comfort managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook).
• Strong ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.

Preferred Qualifications

• Bachelor's degree in hospitality, business, communications, or a related field.
• Experience coordinating vendors, workplace services, or facilities-related activities.
• Prior experience planning, tracking, and executing employee events or community engagement programs.
• Comfort learning and utilizing specialized workplace technology, ticketing platforms, and visitor management systems.
• Familiarity with tracking event participation metrics and collecting employee experience feedback.
• Proficiency with Google Suite platforms in addition to Microsoft Office.