Community Manager

About Us

There’s a reason HUNTER is recognized as a PRWeek Best Place To Work and has been named PRovoke “Consumer Agency of the Year” not once, but twice: At HUNTER, we EARN IT — consumer attention, the trust and loyalty of clients, and the dedication of our staff, currently 350+ strong and counting.

Overview

A Social Media Community Manager plays an integral role in the dissemination of clients’ social media content through engagement on social media channels.

Responsibilities

• Manage clients’ social media channels
• Establish and sustain positive interaction with community members
• Maintain the social content calendar; develop timelines, create/distribute/post content, manage deadlines
• Monitor social channels and respond to consumers to help drive positive engagement
• Identify real-time engagement opportunities discovered via social listening; alert supervisor to opportunities; act upon opportunities, as directed by a supervisor
• Identify negative content/risky content generated by consumers; alert supervisors in order to minimize impact to the client or brand
• Monitor results; compile reports
• Determine the need for support staff assistance for projects/program elements and manage support staff during execution
• Understand the resources and tools needed to achieve the clients’ social media marketing; complete tasks that meet objectives
• Build and maintain relationships with social media contacts and influencers on behalf of the agency and clients
• Demonstrate an understanding of the social media landscape and how to use social channels to drive brand awareness and engagement for clients
• Attend client calls and meetings, as determined by a supervisor
• Research ideas for client programs to determine feasibility
• Participate in agency brainstorm sessions for client programs
• Develop strategic/creative thinking skills
• Actively participate in agency committees or departments as designated/asked
• Participate in agency projects and events
• Assist in compilation of awards presentations
• Assist with research for new business and business renewal opportunities, as directed by a supervisor

Ability to:

• Understand the intricacies of established and emerging social channels
• Optimize messaging to effectively engage with community members
• Understand the clients’ business and relevant industry trends, and the role social media plays with PR and in the overall marketing mix
• Manage multiple projects across multiple accounts
• Prioritize work, meet deadlines and actively communicate progress and deliverables (i.e. time management)
• Learn quickly and adapt to a fast-paced work environment
• Travel to client and event locations; meet with clients at their office locations/headquarters
• Demonstrate solid writing and interpersonal communication skills
• Proficiency in maintaining a client’s/brand’s social media voice and tone
• Stay current with developments in social media, current trends, technology updates and top news stories in the clients’ and brands’ spaces
• Show integrity and good judgment when working with colleagues and clients

Qualifications

• B.A. in Marketing, Public Relations or the like
• Up to two (2) years of experience managing social channels for brands
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proficiency with social media management tools and social listening and analytics platforms (e.g. Hootsuite, Sprout Social)

Pay

The target range of base compensation for this role is $60,000-72,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Benefits

• Competitive health and dental insurance plans
• 401K company match
• Generous PTO
• Hybrid work model
• A “work from anywhere in the US” policy (up to four weeks a year)
• Year-round staff training and development curriculum
• Staff-led Action Group dedicated to DEI excellence in the agency and industry (DEI statement)

Perks:

• Bring Your Parents (And Kids) to Work Days
• Regular volunteer Days of Service
• Mid-day Cupcakes and Cocktails mixers
• Epic Halloween and holiday parties