Jobs · Marketing · North Carolina

Community Manager

Hawthorne Residential Partners · Raleigh, NC · 2 wk ago
MarketingFull-time
We need to output HTML fragment with sections: About the role? The posting includes overview, responsibilities, qualifications, etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to preserve all substantive info, no invented details. Remove boilerplate like EEO etc. Also remove duplicated lines, navigation, cookie, legal, EEO, scam warning, application instructions. The posting includes "Hawthorne is an equal opportunity employer." That's boilerplate; remove. We need to parse content: - Overview: "At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters - come join us! Community Manager | Job Overview As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment." We can treat that as "About the role" or "Job Overview". Use heading

About the role

then

with that prose. - Education, Experience, and License Qualifications: includes Education, Experience, Licenses & Certifications. This is "Qualifications" or "Requirements". Use heading

Qualifications

then list items. We need to use
  • for any list of duties/requirements/benefits. So for qualifications we can list each bullet. Content: Education: High School or GED equivalent. Experience: Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience. Six months of community manager experience in multi-family, Highly Preferred Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred Licenses & Certifications: Valid Driver's License. CAM, CAPS, Real Estate license, and/or Property Management License preferred We can break into bullet points: Education, Experience, Software Experience, Licenses & Certifications. - Job Functions: includes many responsibilities grouped under headings: Financial & Administrative Oversight, Property Performance & Operational Excellence, Team & Community Leadership, Resident Experience & Engagement, Leasing & Occupancy. These are duties. Use heading

    Responsibilities

    then list each duty as
  • . Could also break into subheadings but spec says only use

    for section headings; we could still have nested headings? Probably not; better to just list responsibilities as bullet points. We need to preserve all substantive info; we can include each bullet as a sentence. List: - Manage budgets, rent collection, and community financial reporting - Oversee move-outs, deposit accounting, and delinquency tracking - Maintain accurate records using platforms like Yardi and Knock - Ensure compliance with company policies and legal standards - Conduct regular inspections to maintain curb appeal and quality - Drive leasing, renewals, and pricing strategies to meet occupancy goals - Partner with maintenance on work orders and preventative care - Oversee vendor services and ensure quality, safety, and timeliness - Build a strong, positive team culture across office and maintenance - Hire, train, and coach team members to meet performance goals - Host weekly team meetings to align on goals and celebrate wins - Lead with empathy while upholding accountability and standards - Address escalated resident concerns with professionalism and care - Plan and lead engaging resident events to boost satisfaction - Monitor and respond to online reviews to manage reputation - Maintain communication with leadership and ownership groups - Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process - Identify prospect needs, showcase available homes, and invite them to join the community - Ensure lease applications, renewals, and related documents are completed accurately and on time - Meet occupancy goals through strong leasing performance and resident retention - Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement - Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented - What Makes Someone SOAR in This Role? This is like "Skills" or "Attributes". Could be "Skills". Use heading

    Skills

    then list bullet points. Content: Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively. Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints. Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively. People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection. Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners. Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations. We can format each as bullet. - Work Schedule: Provide schedule details. Use heading

    Schedule

    then

    with description. Content: "Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community." - Benefits: "Hawthorne’s Total Rewards Package | Compensation and Benefits Community Manager- Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary. Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth. Personal Benefits Free Dental Insurance Comprehensive and Affordable Plans for Medical and Vision Coverage Health and Wellness Incentives 401k Retirement Match Program Paid time off including your birthday! Paid sick time off Pet Insurance Plans Paid Maternity, Paternity, and Adoption Leave Options Telehealth – Access to Doctors 24/7/365 Company Paid Life Insurance Retirement Planning" We need to output as Benefits section with bullet list. We need to avoid duplication: The text includes "Hawthorne’s Total Rewards Package | Compensation and Benefits" then bullet-like sentences. We'll parse into bullet points. List: - Monthly leasing and renewal commissions and quarterly performance bonuses, in addition to salary - Career Path Program (Community Manager Today – Regional Manager Tomorrow!) - Learning and Development commitment to career growth - Free Dental Insurance - Comprehensive and Affordable Plans for Medical and Vision Coverage - Health and Wellness Incentives - 401k Retirement Match Program - Paid time off including your birthday - Paid sick time off - Pet Insurance Plans - Paid Maternity, Paternity, and Adoption Leave Options - Telehealth – Access to Doctors 24/7/365 - Company Paid Life Insurance - Retirement Planning We should keep as bullet list. Pay: Not explicitly stated; only mentions commissions and bonuses but no base salary. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay not stated; we should not create Pay section. Schedule we have. Benefits we have. Now we need to output HTML fragment only, no /, no markdown fences. We'll produce:

    About the role

    ...

    Qualifications

    • Education: High School or GED equivalent.
    • Experience: Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience. Six months of community manager experience in multi-family.
    • Industry Software Experience: YARDI, Knock, and Microsoft (Highly Preferred).
    • Licenses & Certifications: Valid Driver's License. CAM, CAPS, Real Estate license, and/or Property Management License preferred.

    Responsibilities

    • Manage budgets, rent collection, and community financial reporting
    • ... etc

    Skills

    • Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
    • ... etc

    Schedule

    Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

    Benefits

    • Monthly leasing and renewal commissions and quarterly performance bonuses, in addition to salary
    • Career Path Program (Community Manager Today – Regional Manager Tomorrow!)
    • Learning and Development commitment to career growth
    • Free Dental Insurance
    • Comprehensive and Affordable Plans for Medical and Vision Coverage
    • Health and Wellness Incentives
    • 401k Retirement Match Program
    • Paid time off including your birthday
    • Paid sick time off
    • Pet Insurance Plans
    • Paid Maternity, Paternity, and Adoption Leave Options
    • Telehealth – Access to Doctors 24/7/365
    • Company Paid Life Insurance
    • Retirement Planning
    We must ensure we didn't include any boilerplate like EEO. We removed that. Check for duplicate lines: We have not repeated. Check for any content we missed: The overview also had "Community Manager | Job Overview" phrase; we included overview text. Ensure we didn't miss any specifics like "Live it! culture ambassador". Already included. Check for any mention of "Community Manager- Specific Benefits:" we captured. Check for any mention of "Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth." We captured as two bullets: Career Path Program and Learning and Development commitment. Check for any mention of "Personal Benefits Free Dental Insurance Comprehensive and Affordable Plans for Medical and Vision Coverage Health and Wellness Incentives 401k Retirement Match Program Paid time off including your birthday! Paid sick time off Pet Insurance Plans Paid Maternity, Paternity, and Adoption Leave Options Telehealth – Access to Doctors 24/7/365 Company Paid Life Insurance Retirement Planning" We captured each. Check for any mention of "Work Schedule" we captured. Check for any mention of "What Makes Someone SOAR in This Role?" we captured as Skills. Check for any

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