Community Manager

Fairstead is a purpose‑driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments across 28 states. The company integrates development, construction, and property management to deliver high‑quality affordable housing, embraces digital transformation and data‑driven decision‑making, and values entrepreneurship, innovation, partnership, dedication, and integrity.

About the role

The Community Manager is responsible for managing day‑to‑day operations, on‑site compliance activities, and overall performance of an assigned property.

Responsibilities

• Ensure adherence to leasing laws, including HUD, Fair Housing, ADA, and the Fair Credit Reporting Act.
• Maintain compliance with the HUD 4350.3 Handbook and develop responses to regulatory agencies in coordination with the Compliance Department.
• Implement intervention strategies with Regional Managers and Compliance for tenants who are non‑compliant with lease requirements.
• Prepare site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, LIHTC reviews, and conduct annual and interim recertification reviews.
• Assist tenants with requests, questions, problems, and complaints.
• Monitor tenant and complex‑wide arrears and litigation cases; document lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction; monitor bad‑debt write‑offs.
• Alert staff to move‑ins, move‑outs, and emergencies.
• Supervise, direct, and monitor preventive and emergency maintenance/repairs to ensure regulatory compliance.
• Coordinate vendor bids and contractor quotes; conduct and document unit inspections.
• Conduct bi‑annual walk‑throughs with the Building Superintendent and create reports to ensure buildings are properly maintained.
• Provide updates on ongoing construction projects/unit renovations and work with the construction team to avoid violations and ensure necessary access.
• Attend monthly financial catch‑up meetings and monitor budgets.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer‑paid Vision Plans.
• Company‑matched 401(k) Retirement Plan: 100 % of the first 3 %; 50 % of the next 2 %.
• 12 paid holidays.
• 15 days of PTO.
• 7 sick days.
• Employer‑paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, and more.

Qualifications

• Three (3) years of management experience, including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor’s degree preferred.
• EIV experience.
• Yardi and Realpage experience preferred.
• TCS certification for tax‑credit properties.
• Experience in affordable housing.
• Proficient in Microsoft Office Suite.
• Ability to multi‑task and meet tight deadlines.