Community Manager

About the role

ELANDIS named as 2025 & 2026 Best Places to Work In Multi-family is seeking an experienced Assistant Community Manager.

Responsibilities

• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company handbook and Standard Operating Procedures.
• Maintain accurate records of all community transactions and submit on a timely basis any requested reports.
• Aid Regional Manager with annual budgets and income projections in a timely and accurate manner.
• Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Oversee evictions, utility cut-offs, and manage collections for delinquency.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that purchase orders and invoices are accurately processed in operating system each week.
• Ensure community is meeting or exceeding its budgeted occupancy goal.
• Implement ideas for marketing community and improving resident satisfaction.
• Confirm that leasing staff techniques are effective in closing new applications.
• Ensure all prospective residents are welcomed to the community and given a community tour.
• Handle all incoming phone calls from prospective residents and enter proper guest card information in operating system.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Review and approve all applicants; confirm qualification and audit information in operating system.
• Audit and sign all lease documents, confirm file matches operating system.
• Ensure that lease files are complete, and that completion of leases is being executed and maintained properly.
• Document conversations and activity dealing with prospective residents and residents in lease file and operating system.
• Responsible for office opening on schedule and condition of office and model apartments.
• Attend any corporate scheduled meetings.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
• Submits required reports to corporate office on time based on request.
• Physically walk and inspect community on a regular basis and verify condition of vacant apartments.
• Actively develop an understanding of maintenance and repair of key systems, including HVAC, appliances, plumbing, electrical, structural and roofs, such that Community Manager can offer guidance on quality and efficiency of such work.
• Update availability each day.
• Coordinate with service team to ensure timely turn of apartments after move-out.
• Maintain positive customer service attitude.
• Deal with resident concerns and requests in a timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Submit Lease Renewals to Regional Manager for approval with suggested rent and fee changes.
• Ensure delivery of approved renewals to residents according to company policy.
• Review all notice-to-vacates to determine the cause of move-out and if resident can be "saved."
• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan and assign weekly/daily office staff schedules and assignments.
• Cookordinate maintenance schedules and assignments with Service Manager.
• Administer performance improvement action plans consistently and on a timely basis.
• Document appropriately, communicate situations to supervisor, Human Resources, and terminate properly when necessary.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Represent the company in a professional manner at all the times.
• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a "safety first" principle.
• Lead emergency team for community.
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Report all liability events and incidents to the corporate office immediately.
• Completes pertinent safety checklists with service team.
• Walk the property regularly to look for any safety hazards.
• Serve as liaison with local community, government officials and public safety officials.
• Perform any additional duties or tasks as assigned by supervisor or senior management.

Requirements

• Minimum 2 - 5 years previous experience with residential property management.
• Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Microsoft Office and familiarity with Internet & Windows.
• Excellent organizational, communication (written/oral), and interpersonal skills.
• Effective conflict resolution and customer service skills for interaction with residents, vendors, and co-workers.
• Valid driver's license, auto insurance, and reliable transportation.
• Available a minimum of 40 hours per week. Must be available evenings, nights, and weekends for staffing needs and emergencies.

Benefits

• Medical benefits include health insurance, dental insurance, and vision insurance paid by the company.
• Basic Life Insurance, Short-Term, and Long-Term Disability Plan paid by the company.
• 401K availability with company match.
• Personal Time Off (PTO), and paid holidays.