Community Manager

About the role

Join our on-site community team as a Community Manager to help support a positive experience for our residents. For over 100 years, Edward Rose & Sons has been committed to career development, offering opportunities to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

Responsibilities

• Responsible for the overall management of an apartment community, strengthening and upholding the value and integrity of the company
• Partner cohesively with leaders to ensure each team’s success in day-to-day operations
• Oversee maintenance and office teams (structure varies based on division)
• Train team members on customer service and apartment sales techniques
• Meet with team members regularly to discuss strengths and development opportunities
• Maintain appropriate personnel levels, coordinate schedules, and delegate effectively to meet community demands
• Interview and hire qualified candidates
• Exhibit a positive disposition while interacting with residents, colleagues, and vendors
• Promote diversity, equity, and inclusion on the team
• Evaluate and resolve resident concerns in a timely manner
• Be on property as needed for all major incidents requiring recovery (e.g., flood, electrical outages, safety incidents)
• Process and evaluate applications and lease renewals
• Investigate and enforce rules of occupancy, inspect vacant apartments, and document needed repairs
• Work with leaders to set and adhere to operational budgets
• Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location)
• Prepare and submit weekly reports on general operations, payroll, and the financial performance of the community

Requirements

• Bachelor’s degree is preferred
• CAM certification preferred
• Previous experience in a supervisory role is preferred
• Previous sales or customer service experience is required
• Previous experience in multi-family property management is preferred
• Previous leasing experience is preferred
• Must be proficient with Microsoft Office programs
• Experience using Yardi Voyager or related property management software is preferred
• Maintain a professional appearance following team dress code policy
• Must be flexible with work schedule; weekend hours may be assigned
• Have reliable transportation and a valid driver’s license

Benefits

• Comprehensive benefits package, including 401(k) with company match
• On-the-job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Discounted apartment home

Career Development

Edward Rose & Sons offers training and development through on-the-job, technical, sales, and leadership tracks, providing solid growth potential in all areas of our business.