Community Manager

About the Role

At DLP, Community Managers are empowered to oversee our multi-million-dollar operations, which include managing investments, residents, customers, and associates. This role offers a broader scope and greater accountability compared to traditional property management, necessitating close collaboration with senior leaders to ensure operational excellence.

Our commitment is to deliver a "WOW" experience for every stakeholder, including residents, owners, and our team members. We are focused on attaining elite results across marketing, revenue growth, rental management, resident retention, rent collection, and property inspections.

Responsibilities

As a Community Manager, you will be responsible for a variety of tasks, including:

• Monitoring leasing documents, data entry, and review renters' insurance, utility transfers, move-ins, and file checklists.
• Reviewing and approving/declining applications, updating Appfolio decisions, and executing all new leases.
• Maintaining up-to-date marketing materials for available units, ensuring 95% occupancy.
• Assisting with court appearances and handling notices.
• Reviewing and providing feedback on leads, tours, and follow-up activities.
• Tracking leasing activity and providing detailed weekly, monthly, and quarterly performance data.
• Hosting monthly leasing meetings, including reviewing challenges, incentives, availability, and bonuses.
• Submitting commissions for leasing agents by payroll cutoff dates.
• Onboarding, training, and mentoring new Leasing Agents.
• Reviewing renewals and upcoming properties with the General Manager.
• Assisting with property inspections and communication with single-family teams.
• Managing security deposit dispositions and attending required meetings.

Requirements

We are looking for a Community Manager with a strong background in multi-year multifamily property management, including:

• 3+ years of experience in managing multiple direct reports.
• Proven ability to drive positive results while embodying and promoting core values.
• Excellent verbal and written communication skills.
• Solid analytical skills, including working with income and financial statements.
• Demonstrated examples of change leadership and on-site project management responsibility.
• Empowerment, accountability, and a successful track record of achieving goals, driving performance, and developing team members.
• Experience with Appfolio, G Suite, and Microsoft Office is a plus.

Benefits

We offer a range of benefits, including:

• PTO
• Health/dental/vision/life insurance
• 401(k) matching
• Learning/educational incentives
• Volunteer Time Off
• Well-being programs
• Company events
• Self improvement/productivity tools
• The incredible feeling of making a difference