Community Manager
Darkroom · Miami, FL · 3 wk ago
On-siteMarketing$60k–$65k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities (What You'll Do), Requirements/Qualifications/Skills (What We're Looking For), Benefits (What It's Like to Work at Darkroom includes benefits), Pay (Compensation), Schedule? Not present. Also maybe "About Darkroom" is not a section heading per rules? The instructions: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. The posting includes "About Darkroom" (company description) and "About The Role". We should include sections only when posting has real specific content. "About Darkroom" is company overview; not listed as a required heading but could be considered "About the role"? Actually "About The Role" is present. We'll include that as a section heading
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. The posting includes "About Darkroom" (company description) and "About The Role". We should include sections only when posting has real specific content. "About Darkroom" is company overview; not listed as a required heading but could be considered "About the role"? Actually "About The Role" is present. We'll include that as a section heading About The Role
. Also we need sections for Responsibilities (Responsibilities
) from "What You'll Do". Requirements/Qualifications/Skills: we have "What We're Looking For". Could split into Requirements, Qualifications, Skills but we can combine into one section maybe "Requirements". The instruction: prefer a few substantive sections over many thin ones. So we can have sections: About The Role, Responsibilities, Requirements, Benefits, Pay. Possibly also "What Good Looks Like" could be part of Responsibilities? It's more about expectations; maybe include under Responsibilities or separate? Could treat as part of Responsibilities. We'll keep sections minimal.
We need to use - for any list of duties/requirements/benefits. So for responsibilities we need to list bullet points. For requirements we list bullet points. For benefits we list bullet points.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip the Equal Opportunity Statement at end. Also remove any duplicated lines? Not seeing duplicates.
We need to preserve all substantive info: company description (About Darkroom) maybe not needed as a section but could be included as a paragraph before sections? The instruction: Output ONLY the HTML fragment. It didn't forbid including a paragraph about company. It said include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It didn't say we cannot have a paragraph outside sections. But typical approach: we could include a
for About Darkroom before sections. However the instruction about headings: use
for section headings (e.g. About the role, Responsibilities...). It didn't forbid other headings like but we should stick to for sections. Could we include a
for company overview? Probably okay.
But to be safe, we could treat "About Darkroom" as a section heading
About Darkroom
though not in the list but it's a heading. The instruction gave examples but not exclusive. It said use for section headings (e.g. About the role, Responsibilities...). So we can use for any section heading. So we can include About Darkroom as a section.
But we need to avoid repeating job title as heading; we aren't.
We need to drop Job ID/requisition numbers (none). Remove EEO statement.
Now craft content.
First, About Darkroom paragraph: combine the paragraphs about Darkroom.
Second, About The Role: include the paragraph describing role.
Third, Responsibilities: list bullet points from "What You'll Do". Need to capture all duties.
Let's extract responsibilities:
- Build new communities
- Choose platform (Discord, Slack, WhatsApp, Geneva, Circle, subreddit) and stand it up: channel architecture, roles and permissions, bots, onboarding, tier assignment, moderation rules.
- Set entry rules and offer for each tier with creator leads and client (free product for creators over follower threshold, student access, referral perks).
- Build a proof channel before launch (flex wall) where members show what product did for them; best posts get reposted by brand.
- Run it every week:
- Welcome new members, assign tiers, post open briefs in #briefs with clear view of who claimed what and when due.
- Run the 1-in-20 triage: find the post that popped, work out why, brief rest of roster same week.
- Repost top receipts and hand best ones to social and paid teams.
- Give members a real line to the brand: route product questions, feedback, bug reports to client's team and bring answers back.
- Monthly: AMA with someone from brand, program leaderboards, roster health check (who posting, who gone quiet, what you do about it).
- Launches and drops:
- Every launch lands in community first. Run sequence: inner circle, then ambassadors and program tiers, then everyone else, in step with social team.
- Get real conversation going in first two hours. No copy-paste.
- In person:
- Co-run creator events with creator leads (pre-launch dinners, launch parties, campus or pop-up activations).
- Recruit into community on the spot, ensure every event produces content.
- Measure it:
- Report on each community as growth channel: members by tier, weekly active share, proof posts per week, share of ambassadors posting, signups or sales attributed through community links and codes.
- Write SOPs as you go, so each program scales, transfers, and makes next build faster.
That's a lot; we need to turn into bullet list items. Could group some.
Now Requirements/Qualifications/Skills: from "What We're Looking For". Let's extract bullet points:
- You have built and run an online community for a consumer product, ideally one that grew fast. (Most important)
- Running a Discord at thousands of members is a strong signal.
- Moderating someone else's community is not the same thing.
- You know what makes people post. You can say why one post gets reshared and another does not, and turn that into a brief other people can use.
- Fluent in creator culture across TikTok, Instagram, YouTube, and X, and comfortable with everyone from a college sophomore to a creator with a million followers.
- Technical enough to own the setup yourself: roles, permissions, bots, onboarding flows, and automations.
- You write like a person. You can hold one voice across a server, DMs, and a room.
- Organized for volume: hundreds of people joining in a launch week, more than one community at a time, nothing dropped.
- Calm when something goes wrong, like a product issue at launch or a creator complaining in public. You handle it and know what to escalate.
- Comfortable with clients. You can explain what the community is doing for their business and push back when a request would hurt it.
- AI-native. Our team works alongside AI for moderation, triage, analytics, and drafting, and you should be excited to build workflows with it.
- Available for evenings and launch weekends when the community is most active, and able to travel.
- Bonus Points:
- You launched a community or ambassador program for a consumer app, AI product, or DTC brand.
- You ran a campus ambassador or student program.
- You have built an audience of your own, on any platform.
- Event production experience.
- Agency experience, or experience working directly with a client's product team.
- Familiarity with Notion, our operating layer.
We need to preserve all substantive info; we can include bonus points as sub-bullets maybe.
Now Benefits: from "What It's Like to Work at Darkroom". Extract:
- Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable. We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
- Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
- Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
- Health & Wellness: Company-sponsored medical, dental, and vision coverage.
- Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
- Parental Leave: Flexible parental leave to support new parents during this important transition.
- Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
We need to turn into bullet list for benefits.
Pay: Compensation section: "Compensation: The base salary range for this role is $60,000-$65,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications."
We'll put that as a paragraph maybe under Pay heading.
Schedule: Not present, so we omit.
Now we need to output HTML fragment only, no markdown fences.
We'll structure:
About Darkroom
...
About The Role
...
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- ...
...
Pay
...
Make sure to preserve all details.
Now craft the content precisely.
About Darkroom paragraph: combine the first paragraphs:
"Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation."
Now About The Role paragraph: combine the paragraphs after "About The Role" up to "This role is based in New York, working US hours, with travel for events."
Let's extract:
"Darkroom owns creator strategy for the brands we work with, and more of them now want a community behind it: creators,
for About Darkroom before sections. However the instruction about headings: use
for section headings (e.g. About the role, Responsibilities...). It didn't forbid other headings like but we should stick to for sections. Could we include a
for company overview? Probably okay. But to be safe, we could treat "About Darkroom" as a section heading
About Darkroom
though not in the list but it's a heading. The instruction gave examples but not exclusive. It said use for section headings (e.g. About the role, Responsibilities...). So we can use for any section heading. So we can include About Darkroom as a section.
But we need to avoid repeating job title as heading; we aren't.
We need to drop Job ID/requisition numbers (none). Remove EEO statement.
Now craft content.
First, About Darkroom paragraph: combine the paragraphs about Darkroom.
Second, About The Role: include the paragraph describing role.
Third, Responsibilities: list bullet points from "What You'll Do". Need to capture all duties.
Let's extract responsibilities:
- Build new communities
- Choose platform (Discord, Slack, WhatsApp, Geneva, Circle, subreddit) and stand it up: channel architecture, roles and permissions, bots, onboarding, tier assignment, moderation rules.
- Set entry rules and offer for each tier with creator leads and client (free product for creators over follower threshold, student access, referral perks).
- Build a proof channel before launch (flex wall) where members show what product did for them; best posts get reposted by brand.
- Run it every week:
- Welcome new members, assign tiers, post open briefs in #briefs with clear view of who claimed what and when due.
- Run the 1-in-20 triage: find the post that popped, work out why, brief rest of roster same week.
- Repost top receipts and hand best ones to social and paid teams.
- Give members a real line to the brand: route product questions, feedback, bug reports to client's team and bring answers back.
- Monthly: AMA with someone from brand, program leaderboards, roster health check (who posting, who gone quiet, what you do about it).
- Launches and drops:
- Every launch lands in community first. Run sequence: inner circle, then ambassadors and program tiers, then everyone else, in step with social team.
- Get real conversation going in first two hours. No copy-paste.
- In person:
- Co-run creator events with creator leads (pre-launch dinners, launch parties, campus or pop-up activations).
- Recruit into community on the spot, ensure every event produces content.
- Measure it:
- Report on each community as growth channel: members by tier, weekly active share, proof posts per week, share of ambassadors posting, signups or sales attributed through community links and codes.
- Write SOPs as you go, so each program scales, transfers, and makes next build faster.
That's a lot; we need to turn into bullet list items. Could group some.
Now Requirements/Qualifications/Skills: from "What We're Looking For". Let's extract bullet points:
- You have built and run an online community for a consumer product, ideally one that grew fast. (Most important)
- Running a Discord at thousands of members is a strong signal.
- Moderating someone else's community is not the same thing.
- You know what makes people post. You can say why one post gets reshared and another does not, and turn that into a brief other people can use.
- Fluent in creator culture across TikTok, Instagram, YouTube, and X, and comfortable with everyone from a college sophomore to a creator with a million followers.
- Technical enough to own the setup yourself: roles, permissions, bots, onboarding flows, and automations.
- You write like a person. You can hold one voice across a server, DMs, and a room.
- Organized for volume: hundreds of people joining in a launch week, more than one community at a time, nothing dropped.
- Calm when something goes wrong, like a product issue at launch or a creator complaining in public. You handle it and know what to escalate.
- Comfortable with clients. You can explain what the community is doing for their business and push back when a request would hurt it.
- AI-native. Our team works alongside AI for moderation, triage, analytics, and drafting, and you should be excited to build workflows with it.
- Available for evenings and launch weekends when the community is most active, and able to travel.
- Bonus Points:
- You launched a community or ambassador program for a consumer app, AI product, or DTC brand.
- You ran a campus ambassador or student program.
- You have built an audience of your own, on any platform.
- Event production experience.
- Agency experience, or experience working directly with a client's product team.
- Familiarity with Notion, our operating layer.
We need to preserve all substantive info; we can include bonus points as sub-bullets maybe.
Now Benefits: from "What It's Like to Work at Darkroom". Extract:
- Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable. We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
- Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
- Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
- Health & Wellness: Company-sponsored medical, dental, and vision coverage.
- Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
- Parental Leave: Flexible parental leave to support new parents during this important transition.
- Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
We need to turn into bullet list for benefits.
Pay: Compensation section: "Compensation: The base salary range for this role is $60,000-$65,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications."
We'll put that as a paragraph maybe under Pay heading.
Schedule: Not present, so we omit.
Now we need to output HTML fragment only, no markdown fences.
We'll structure:
About Darkroom
About Darkroom
...
About The Role
...
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- ... ...
Pay
...
Make sure to preserve all details. Now craft the content precisely. About Darkroom paragraph: combine the first paragraphs: "Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation." Now About The Role paragraph: combine the paragraphs after "About The Role" up to "This role is based in New York, working US hours, with travel for events." Let's extract: "Darkroom owns creator strategy for the brands we work with, and more of them now want a community behind it: creators,