Community Manager

About Us

CCH builds and manages quality, affordable housing in caring communities. Our vision is to transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments.

Our values include:

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
• Integrity – Striving for reliability and honesty in all that we do and say
• Independence – Empowering people to age in place with dignity

We believe we are more than a home for residents and more than a job for employees.

About the Role

A Community Manager (CM) ensures the efficient and safe management of an assigned community. The CM oversees staff and property functions to provide high-quality, safe housing for residents in a fiscally responsible manner. The role involves building positive rapport and communication with residents, the Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents.

Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents
• Manage the day-to-day operations of an assigned property
• Perform standard supervisory functions including team selection, training and development, managing performance, and handling interpersonal matters
• Identify community resources to recruit staff vacancies in collaboration with the HR Department
• Enforce CCH policies and procedures to ensure compliance with legal requirements and administrative agency rules and regulations
• Manage the resident waiting list to ensure compliance with Fair Housing and Section 504 guidelines
• Prioritize and assign work and projects among staff; coordinate service work and monitor preventative maintenance; ensure work schedules are followed
• Collaborate with internal and external business partners and vendors to implement improvements, repairs, and similar initiatives
• Prepare for site and other inspections (including INSPIRE, MOR, and annual audit) by reviewing checklists and ensuring all requested documentation is accessible
• Ensure successful day-to-day financial management of the property and maintain all necessary financial records
• Work closely with the Portfolio Manager to develop the site’s annual budget
• Administer the budget to maintain a clean, safe, and well-maintained building while operating within +/- 5% variance of the approved budget
• Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office
• Maintain an average 98% occupancy level or better
• Market units in accordance with an approved marketing plan considering federal, state, and local regulatory requirements
• Process, complete, and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines
• Review delinquent accounts and resident receivables; determine necessary actions to collect outstanding balances in consultation with the Portfolio Manager
• Perform annual or more frequent unit inspections and follow up with housekeeping letters, work orders, and maintenance chargebacks to residents
• Other duties as assigned

Reporting Relationships

This position reports directly to the Portfolio Manager and supervises the day-to-day activities of one or more functional areas.

Qualifications

• High School diploma or GED required
• 1 year of supervisory experience required
• Real Estate License or Certified Property Manager (CPM) plus 1 year of property management experience preferred
• Knowledge of HUD/Section 8, Tax Credits, and related systems preferred
• Proficient with Microsoft Office 365 and ability to quickly learn other organizational systems
• Excellent organizational skills, attention to detail, prioritization, and time management with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong interpersonal skills, including written and oral communication
• Ability to serve with integrity, professionalism, and confidentiality

CCH conducts background checks on all candidates who receive a conditional job offer. Satisfactory completion of a background check is a requirement of employment. While travel may be part of the job, a driver's license is not required; employees may use alternative transportation methods comparable in time and cost.

Benefits

• Competitive benefits package including health, dental, vision, and life insurance
• 8% employer contribution for retirement

Pay

The salary range for this position is $25.50 - $33.73 per hour (outside of California). Based on CCH’s compensation philosophy, the majority of new hires are brought in at the minimum of the salary range.

Schedule

This is a full-time, non-exempt position based on-site at K. David Cole Place, located at 11301 Grandview Rd., Kansas City, MO 64137.

Physical Demands

• Continual sitting, typing, and repetitive computer use for up to 8 hours a day
• Frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.