Community Manager

About the role

In this role, you’ll oversee the day-to-day operations and performance of the community, while driving sales and leasing success. You’ll be responsible for delivering exceptional customer service, increasing resident satisfaction and retention, and ensuring the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience.

Unique Qualifiers

• Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.

Responsibilities

• Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
• Manage and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage all third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the physical appearance and infrastructure of the community in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and HOAs.
• Accurate reporting of occupancy, sales, etc.
• Sales and occupancy forecasting.
• Enforce rules and policy for residents and team members.
• Maintain open office hours while physically working from the office location.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Flexible hours, nights, and weekends as needed.
• Work one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• May require temporary or permanent reassignment of work location.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Five or more years of property management experience as a property manager.
• Experience creating and analyzing budgets, P&Ls, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills including customer service, public relations, and performance management.
• Ability to be available for residents and community needs after hours.
• Excellent communication skills including written and verbal.
• Excellent computer literacy in MS Office suite and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.

Benefits

• Medical, Dental, Vision
• Life, Disability
• FSA and 401(K)

Certain positions with sales and leasing responsibilities are provided with a commission plan.

Supervisory Responsibilities

• May directly supervise a team comprised of an Office Coordinator and a Maintenance Technician.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, bend, reach.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally exposed to outside weather conditions.
• Must occasionally lift and/or move more than 20 pounds.