Community Manager

Key Responsibilities

• Lead daily operations of the community and onsite team
• Hire, train, coach, and evaluate property staff
• Oversee leasing performance, occupancy, rents, collections, and renewals
• Manage budgets, forecasts, financial reporting, and expense control
• Handle escalated resident concerns, lease enforcement, and compliance issues
• Cover inspections and oversee maintenance/service performance
• Oversee renovations and capital improvement projects
• Manage vendor relationships and invoice approvals
• Maintain reputation management and resident retention efforts
• Serve as liaison with ownership, investors, and regional leadership
• Effectively manage deadlines and priorities in a fast-paced environment while maintaining accuracy and attention to detail

Required Qualifications

• 4–6 years of relevant property management, sales, marketing, and customer service experience
• Strong leadership, financial, and conflict resolution skills
• Experience with property management systems and reporting
• Knowledge of Fair Housing and applicable regulations

Paid Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months

Communication Skills

• Strong leadership, delegation, and team development communication skills
• Excellent verbal and written communication abilities
• Ability to manage difficult resident situations and escalated conflict resolution professionally
• Strong financial and operational presentation communication skills
• Ability to communicate effectively with ownership groups, vendors, and regional leadership
• Strong coaching, accountability, and performance management communication abilities
• Ability to influence team culture and operational performance positively
• Strong negotiation and decision-making communication skills

Technology Skills

• Advanced proficiency with property management and financial reporting systems
• Proficiency with Microsoft Office Suite, particularly Excel and reporting functions
• Ability to analyze budgets, occupancy reports, collections, and operational metrics
• Experience managing digital leasing, resident communication, and maintenance systems
• Ability to oversee invoice processing, reporting accuracy, and compliance documentation
• Familiarity with reputation management and online resident engagement platforms
• Ability to leverage technology to improve operational efficiency and reporting accuracy

Physical/Work Requirements

• Ability to move throughout the community indoors and outdoors
• Some evening/weekend work may be required
• Local travel may be required for training, bank deposits, or outreach