Community Manager

About the role

We're looking for a Community Manager to own and grow both our B2B and B2C communities. You'll set the standard for how we run community at Bolt, from how it's structured to the quality of conversations, content, and value users get from it.

Responsibilities

• Design, launch, and run the community ambassador program end-to-end: recruiting contributors, setting expectations, recognizing meaningful participation, and keeping quality high
• Spot power users early, build direct relationships with them, and create clear pathways from engaged user to ambassador and advocate
• Set and maintain the standard for what "great contribution" looks like across the community
• Curate and grow a library of high-quality community build artifacts: starter apps, prompt packs, templates, etc.. Maintain the quality bar and make sure the best stuff is easy to find.
• Build and nurture a creator loop where community members are incentivized to build reusable assets others can learn from, remix, and ship with
• Own the community ecosystem end-to-end. Structure it, help moderate it, set the tone, and maintain the quality bar day to day
• Build and evolve channel architecture to support different user segments and use cases, and actively manage those spaces, not just design them
• Run targeted engagement programs and playbooks that drive real participation
• Be in the weeds on product feedback: triaging bugs, feature requests, and friction points with strong signal-to-noise judgment and clear context before surfacing to Product and Engineering
• Represent the voice of the community in cross-functional conversations with Product, Engineering, and CX, and follow through to make sure it lands
• Partner with CX Engineering to close the loop so users see their feedback reflected in product improvements
• Identify what users are struggling with and define community-driven education priorities based on those real patterns
• Work with CX Enablement to turn those needs into scalable programs, content, and resources
• Curate and adapt content across skill levels and use cases: writing, editing, and reworking material to make sure it's actually useful
• Track community health and engagement metrics, and use that data to make decisions, not just report on it
• Build the systems, playbooks, and processes that let all of this scale as the product and user base grow

Qualifications

• Proven track record in building, scaling, and nurturing both B2B and B2C online communities. You haven't just managed communities, you've made them thrive
• Direct experience designing and running a community ambassador or advocacy program, including recruitment, onboarding, recognition, and quality management
• Experience managing large communities at scale (10K+ members), including hands-on work with bots, roles, moderation systems, and channel architecture
• Experience with artifact, template, or marketplace ecosystems. You understand what it takes to build and maintain a library of community-created assets, not just conversations.
• Experience designing and running community engagement and education programs (workshops, events, self-serve learning) that drive real user value and retention
• Strong product instinct and genuine enthusiasm for AI, web development, and the builder ecosystem. You understand how tools like Bolt.new fit into real workflows
• Excellent written communication. You can adapt tone across audiences while keeping a clear, consistent voice
• Strong editorial judgment. You prioritise signal over noise and focus on creating real value, not engagement for its own sake.
• Data-literate. Comfortable defining, tracking, and interpreting community and engagement metrics to guide decisions
• High ownership and self-direction. You take initiative, move with urgency, and hold a high bar for quality without waiting for permission
• Experience working in high-growth or early-stage environments where structure is still being built and priorities shift fast
• Strong organisational and project management skills. You’re able to balance the day-to-day tasks with longer-term strategic work

Bonus Points

• Background in Product, Design, or Engineering. You can go deeper than surface-level conversations and credibly engage with builders
• Strong familiarity with the AI coding tools ecosystem and emerging workflows
• Experience building or managing a creator program or a marketplace (incentive design, creator onboarding, supply-side growth)