Community Manager

Key Responsibilities

• Manage daily community engagement and customer service across comments, UGC, and DMs/inbox for Big Spaceship's own channels and multiple brands responding in a unique brand voice, escalating complaints to customer affairs, and directing FAQ traffic to the website
• Active community management 5 days/week based on account needs, with weekend work expected based on volume of social conversations
• Publish all content across Facebook, Instagram, TikTok, Threads, YouTube, and other channels using social media publishing tools as well as native platform features
• Maintain owned channel profiles (descriptions, account hygiene, etc.)
• Own the success of client accounts you oversee, building and nurturing strong relationships

Requirements

• Creative: putting together two things to create a third thing no one's ever seen before
• Internet fluent: a trendsetter who lives, breathes, eats, and sleeps online culture (the higher the screen time, the better)
• Collaborative: focused on the greater good, able to both team up and run solo
• Adaptable: ready to embrace change and pivot fast
• Confident on-camera and off, obsessed with storytelling and thumb-stopping visuals
• 1-4 years experience as a Community Manager or similar role, with a strong focus on community engagement and trend response
• Comfortable in a client facing role
• Deep understanding of social platforms, including but not limited to Instagram, TikTok, Facebook, Threads, and YouTube
• Familiarity with social publishing tools (ex: Sprout Social, Dash Hudson, Sprinklr, etc)
• Proven track record independently fostering and growing the community for large brands, ideally including prior agency experience managing client accounts
• Comfortable using AI tools to streamline reporting, monitoring, and other repetitive workflows
• Excellent, adaptable writing skills, able to shift tone and voice across brands, platforms, and audiences
• Proven track record of using social performance data/analytics to adjust engagement strategy
• Interest and knowledge of pop culture a must; multicultural fluency and/or second-language proficiency a plus
• Strong organizational skills, able to manage multiple projects simultaneously

Benefits

The salary band for this role is $75,000 - $100,000. Where a prospective new hire's base salary will fall within this band depends on several factors including their qualifications and experience, the skill level required in the role, market rates, and the salaries of existing crew members at Big Spaceship within the same role to maintain equity.