Community Manager

Responsible for the overall operation, leasing activity, resident satisfaction, financial performance, and maintenance of an assigned residential community. Acts as a business leader focused on resident customer service, team leadership, and community profitability.

Responsibilities

• Manage day-to-day leasing operations, including move-in paperwork, keys, and remotes for new residents.
• Inspect the community and vacant units regularly to ensure quality and minimize rental arrears.
• Oversee daily community requirements, long-range capital improvements planning, and preventive maintenance programs.
• Ensure all monies received are deposited and recorded daily; maintain proper bookkeeping procedures.
• Compile and submit weekly/monthly community status reports, financial reports, and variance reports.
• Respond promptly to resident concerns, comments, or complaints; enforce occupancy policies and lease agreements.
• Maintain and create a resident renewal program to encourage retention and foster a sense of community.
• Prepare and manage annual budgets; monitor electric, water, and gas usage.
• Oversee community maintenance, including work orders, repairs, improvement projects, and compliance with required permits (e.g., pool, elevator).
• Manage rental collection, ensure timely posting, and handle legal notices for evictions or lease violations.
• Assess move-out conditions, prepare final account statements, and address liability claims or legal complaints.
• Hire, train, evaluate, and mentor community staff; coordinate orientation, training, and performance reviews.
• Manage staff schedules, payroll, and time off; ensure safety training and compliance with company procedures.
• Monitor marketing activities, understand market trends, and supervise the leasing team to maximize occupancy.
• Perform move-in/move-out inspections and prepare inspection reports.
• Operate the office professionally, ensuring it is clean, organized, and well-staffed.

Requirements

• High school diploma or GED required; Associate’s Degree in a relevant field preferred.
• Minimum two years’ experience as a multi-family community manager (unless promoted from within).
• Working knowledge of Entrata or other property management software.
• Proven ability to market communities and strong communication and customer service skills.
• Reliable transportation, valid driver’s license, and auto insurance.
• CAM, ARM, or CCRM certification preferred; bilingual skills a plus.
• Strong computer skills in Microsoft Word, Outlook, and Excel; experience with online calendars and databases.

Skills

• Productivity & Dependability: Follows instructions, meets deadlines, and takes responsibility for actions.
• Initiative: Seeks increased responsibilities, volunteers for tasks, and pursues self-development.
• Integrity: Treats others with respect, keeps commitments, and upholds organizational values.
• Planning/Organizing: Prioritizes work, uses time efficiently, and sets realistic goals.
• Customer/Resident Focus: Responds promptly to resident needs, solicits feedback, and maintains confidentiality.
• Decision Making & Problem Solving: Displays sound judgment, gathers information, and develops alternative solutions.
• Business Skills: Analyzes data, communicates effectively, and strives for quality and productivity.
• Teamwork: Balances team and individual responsibilities, resolves conflicts, and supports co-workers.
• Leadership: Builds relationships, handles conflict constructively, and sets an example for the team.
• Job Skills: Maintains punctuality, pursues continuous learning, and stays updated on industry developments.

Physical Demands

• Frequently stand, walk, bend, stoop, squat, or kneel to perform routine tasks (50–100% of the time).
• Climb stairs or ladders to access upper-level units or perform maintenance.
• Push, pull, reach, grasp, or grip to move equipment, tools, or supplies.
• Talk and hear to interact with residents, staff, and visitors in person or by phone.
• Lifting Requirements:
  • 1–25 lbs.: Constant need (50–100% of the time).
  • 25–75 lbs.: Occasional need (1–33% of the time).
  • 75–150 lbs.: Rare need (less than 1%), with assistance or equipment.
• Vision Requirements: Close vision, color vision, depth perception, and ability to adjust focus for tasks like inspections, data entry, and reading reports.
• Speaking and Hearing: Frequent verbal communication with residents, staff, and management (50–100% of the time).