Community Manager

About the company

Asset Living is a third‑party management firm founded in 1986 with decades of experience delivering exceptional value to partners. The growing portfolio spans multifamily, single‑family rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions nationwide. Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC Top 50, Asset Living is an IREM Accredited Management Organization (AMO) guided by the belief “Together We Lead, Together We Succeed.”

Responsibilities

Personnel Management

• Regular/daily on‑site attendance required
• Screen, hire, train, coach, and develop on‑site staff using consistent techniques and company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Deal effectively with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures

Financial Management

• Achieve highest possible net operating income through effective cost control and revenue/leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

• Develop yearly marketing plan and utilize marketing strategies and systems
• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents

Administrative & Maintenance Management

• Ensure all administrative and leasing reporting is accurate, complete, and submitted on time
• Head emergency team for the property; ensure proper response and handling of all property emergencies within company guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on time (regular property inspections and tours required)
• Plan for and utilize property resources, equipment, and supplies economically (obtaining bids/pricing from vendors, suppliers, and contractors; dealing with inadequate service)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (walk units to ensure make‑ready and work orders are completed)

Requirements

Education & Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on‑site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly required to communicate with others, repeat motions (wrists, hands, fingers), assess accuracy/neatness/thoroughness of work, and work overtime, weekends, and night hours (emergencies)
• Frequently required to remain stationary (standing or sitting for prolonged periods), move about to accomplish tasks, or move between worksites
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools; move into different positions in various environments including tight/confined spaces; work overhead; reach, adjust, or move objects up to 25 lbs in all directions; lift and place objects up to 25 lbs; operate machinery or power tools; operate motor vehicles and/or golf carts; identify and inspect objects; work in extremely low or high temperatures; work outdoors in precipitation and wind; work in small/enclosed spaces; traverse flat and non‑flat terrain; be exposed to hazardous chemicals

License / Equipment

• Must have reliable transportation due to emergency on‑call requirement

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401(k) with employer matching
• Commission and performance bonuses (when applicable)
• Paid sick days and company holidays (full‑time employees)

Pay

Salary range: $50,000 – $100,000 per year. Compensation decisions consider skill set, background, training, certifications, and relevant experience; the offer is accompanied by the comprehensive total rewards package described above.