Community Manager

About the Company

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results.

At Asset Living, we believe 'Together We Lead, Together We Succeed.' We empower each other to collaborate, evolve, and create an environment where every voice is heard and every idea is valued. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, we offer a dynamic team culture, growth opportunities, and a reputation as the most trusted partner in real estate.

Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Responsibilities

• Personnel Management
  • Regular/daily onsite attendance is required.
  • Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
  • Complete weekly/daily office and maintenance staff schedules and assignments.
  • Deal effectively with performance problems; document, communicate with direct supervisor and HR, and terminate appropriately when necessary.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through effective cost control, revenue, and leasing improvement; identify trends and recommend strategies.
  • Develop yearly operating budgets/forecasts.
  • Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
  • Monitor timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management
  • Develop yearly marketing plans and utilize marketing strategies and systems.
  • Ensure effective staff leasing techniques, follow-up procedures, lease signing/documentation, and accurate reporting.
  • Address resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
  • Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management
  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on time.
  • Head the emergency team for the property; ensure proper response and handling of all emergencies within company guidelines.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure timely completion of repairs through regular inspections.
  • Plan and utilize property resources, equipment, and supplies economically (e.g., obtaining bids from vendors).
  • Give direction to and monitor maintenance, construction, and rehabilitation activities for quality and expediency.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Must have reliable transportation due to emergency on-call requirements.

Physical Requirements

• Regularly required to communicate, exchange information, and repeat motions involving wrists, hands, and/or fingers.
• Frequently required to remain stationary (standing or sitting) for prolonged periods, move about to accomplish tasks, or move between worksites.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, or ramps; work in tight or confined spaces; reach, adjust, or move objects up to 25 lbs; operate machinery or power tools; operate motor vehicles or golf carts.
• May be exposed to hazardous chemicals, extreme temperatures, outdoor elements, or small/enclosed spaces.
• Must be able to work overtime, weekends, and night hours (emergencies).

Pay

Salary Range: $70,000 per year to $72,000 per year. At Asset Living, compensation decisions consider skill set, background, training, and certifications. The offer includes a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission/performance bonuses when applicable. Full-time employees also receive paid sick days and company holidays.