Community Manager

About the Role

The Community Manager is a dynamic leader responsible for overseeing all aspects of our multi-family property's operations, resident relations, and financial performance. You will lead a successful team, foster a sense of community, and ensure the property's success.

Values

All employees are expected to bring these values to life every day:

• Respect: Treat people with courtesy and kindness, valuing inclusion and diversity.
• Accountability: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• Integrity: Act with honesty, honor, and transparency in all activities.
• Service: Be socially conscious, proactive thinkers, committed to improving well-being.
• Excellence: Strive for excellence, adapt, innovate, and exceed expectations.

Responsibilities

Leadership

• Utilize effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
• Provide guidance and mentorship to the property management team, promoting teamwork and a positive work environment.
• Set performance expectations, conduct regular team meetings, and provide ongoing training and development.

Resident Relations

• Cultivate a positive living environment by promoting resident engagement, communication, and community events.
• Address resident inquiries, concerns, and issues promptly and professionally to ensure resident satisfaction.
• Coordinate maintenance, repairs, and improvements for a well-maintained property.

Financial Management

• Develop and manage property budgets for cost-effective operations, revenue growth, and expense control.
• Monitor rent collection, accounts receivable, and financial reporting to ensure compliance with company policies.
• Develop and implement leasing strategies to optimize occupancy rates and revenue.

Vendor and Partner Relationships

• Collaborate with external vendors, contractors, and partners to ensure high-quality services, timely repairs, and cost-effective solutions.

Compliance and Regulations

• Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.
• Maintain accurate and up-to-date records and documentation related to property operations.

Marketing and Branding

• Develop and implement marketing strategies to attract and retain residents, enhance the property's online presence, and showcase its unique features.