Community Manager ($85,100.00 - $109,300.00)

About the Role

The Community Manager leads all phases of community operations, including team leadership, financial performance, resident relations, and community preservation and aesthetics.

Responsibilities

• Create a customer service-focused culture for residents, prospects, vendors, and employees; respond to and resolve resident requests and concerns.
• Train, onboard, and develop team members with a focus on employee engagement and retention.
• Lead, coach, and develop direct reports to foster a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best-in-class service.
• Communicate strategic business practices with community leaders to ensure efficiency and consistency.
• Manage financial performance, including budget accountability, forecasting, and revenue growth opportunities.
• Ensure community condition and quality meet Irvine Company standards.
• Develop and manage resident communications.
• Anticipate and resolve resident relations challenges proactively.
• Monitor and evaluate key community metrics (e.g., renewals, leasing goals, NTVs, NPS, social media feedback) and implement improvement plans.
• Conduct audits and inspections to ensure compliance with policies and procedures.
• Collaborate with other departments within Apartments and across divisions.
• Update competitive data to inform pricing decisions and communicate findings to leadership.
• Partner with maintenance leaders and project managers to oversee community projects with minimal resident impact.
• Ensure customer service standards and operational KPIs are met during reinvestment projects.

Smaller Communities: May lead the leasing function to achieve occupancy/availability goals, including coaching on the leasing process.

Larger Communities: Collaborate with the leasing manager to achieve occupancy/availability goals.

Requirements

• High school diploma.
• Two years of management experience in a customer service environment; leasing experience preferred.
• Valid California driver’s license; must maintain continuous vehicle liability insurance as required by state law (regular and frequent vehicle operation is required).
• Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability a plus.
• Occasional travel required.
• On-call availability for after-hours emergencies.
• Ability to work evenings, weekends, and holidays.

Pay

Base pay range: $85,100.00 – $109,300.00. Actual placement within this range may vary based on relevant experience, time in role, internal peer salary, prior performance, business sector, and geographic location.

Benefits

Full-time employees receive competitive benefits, including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) manages over 125 resort-style apartment communities in coastal California, including San Diego, Orange County, West Los Angeles, and Silicon Valley. The company emphasizes world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service.

The organization values its employee community, fostering a collaborative environment with abundant opportunities for growth.