Community Manager ($85,100.00 - $109,300.00)

About the Role

As the Community Manager, you will lead all phases of community operations, including team leadership, financial performance, resident relations, and community preservation and aesthetics. This role is pivotal in fostering a customer-focused culture and ensuring operational excellence.

Responsibilities

• Create and maintain a customer service-focused culture for residents, prospects, vendors, and employees; respond to and resolve resident requests and concerns proactively.
• Train, onboard, and develop all team members, emphasizing employee engagement and retention.
• Lead, coach, and develop direct reports to foster a culture of excellence and continuous learning.
• Actively coach the leasing process; oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to deliver best-in-class service.
• Communicate strategic business practices with community leaders to ensure efficiency and consistency.
• Manage the financial performance of the property, including budget accountability, forecasting, and identifying revenue opportunities.
• Ensure the community meets Irvine Company standards for condition and quality.
• Develop and manage resident communications.
• Anticipate and address resident relations challenges with problem-solving skills.
• Monitor and evaluate key community metrics, including renewal and leasing goals, NTVs, NPS, and social media feedback.
• Conduct audits and community inspections to ensure compliance with policies, procedures, and corporate standards.
• Foster collaboration and partnership with other departments within Apartments and across divisions.
• Update competitive data regularly to inform pricing decisions and communicate findings to senior leadership.
• Partner with maintenance leaders and project managers to oversee community projects with minimal impact on residents and prospects.
• Ensure customer service standards and operational KPIs are met during ongoing reinvestment projects.

Variances by Community Size:

• Smaller Communities: May lead the leasing function to achieve or exceed occupancy and availability goals, including coaching on the leasing process.
• Larger Communities: Collaborate with the leasing manager to achieve or exceed occupancy and availability goals.

Requirements

• High school diploma.
• Two years of management experience in a customer service environment; leasing experience preferred.
• Valid California driver’s license and continuous vehicle liability insurance (regular and frequent operation of a vehicle is required).
• Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability is a plus.
• Occasional travel required.
• On-call availability for after-hours emergencies.
• Ability to work evenings, weekends, and holidays.

Community Details

This role oversees Turtle Ridge, a community with 436 units.

Pay

Base pay range: $85,100.00 - $109,300.00. Actual placement within this range may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Benefits

The company offers competitive benefits for full-time employees, including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities, a division of Irvine Company, manages over 125 resort-style apartment communities in coastal California, including San Diego, Orange County, West Los Angeles, and Silicon Valley. We prioritize world-class amenities, resort-like surroundings, and an unparalleled commitment to customer service. Our employee community thrives on talent, collaboration, and abundant opportunities.