Community Manager - 116 John

Company Overview

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Founded by Bob Faith in 1993, Greystar provides world‑class service in the rental residential real‑estate business. www.greystar.com

About the Role

This role manages the day‑to‑day operations of an assigned property, overseeing team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies, Fair Housing, ADA, FCRA, and other applicable laws.

Responsibilities

• Provide input into property budget development by analyzing financial statements, marketing data, and operational reports.
• Meet targeted revenues by setting rent rates, ensuring timely rent and fee collection, making bank deposits, and preparing monthly financial status reports.
• Approve vendor, contractor, and service provider invoices, verify certificates of insurance, code charges, and coordinate communication among vendors, accounting, and owners.
• Control expenditures within approved budgets and manage the petty cash fund.
• Oversee lease enforcement: approve resident applications, discounts, renewals, conduct inspections, issue notices, process evictions, and collect late fees.
• Analyze market and economic trends to develop short‑ and long‑range marketing and leasing strategies that achieve occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and resolving service issues.
• Ensure maintenance team compliance with company standards for resident service requests.
• Conduct regular property inspections to maintain safety, cleanliness, and appearance of buildings, grounds, and amenities.
• Supervise property staff: interview, hire, orient, train, and manage performance in line with company policies and values.
• Assist in managing client/owner relationships through meetings, property tours, performance updates, and responding to owner requests.
• Complete accounting, financial, administrative, and other reports; perform additional duties as assigned.
• For California properties, manage lease process using the California‑specific Lease File Checklist to ensure compliance and organization.

Qualifications

• Bachelor’s degree from an accredited college or university preferred, ideally in Business Management, Real Estate, or a related field.
• 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service expertise sufficient to run an apartment community, resolve complaints, maintain financial records, increase revenue, and coordinate a team.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication, conflict‑resolution, and customer‑service skills.
• Detail‑oriented, self‑motivated, capable of working independently, as a leader, and as a collaborative team member.

Requirements

• All licenses and/or certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart on the property; ensure any staff driving the cart also hold a valid license.
• Proficiency with internet, word processing, spreadsheet, and database management programs for reporting and documentation.
• Strong proficiency in property‑management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills to hire, lead, evaluate, and manage subordinate and team members, including maintenance specialists.

Physical Demands & Travel

• Work primarily in an office environment with frequent exposure to outdoor elements that may be unpleasant or hazardous.
• Must be able to access all interior and exterior