Community Life Manager II - The Hub

What You'll Do

• Lead Programs That Make a Difference
• Oversee implementation of resident and community service programs aligned with Mercy Housing's program model and HOPE SF priorities.
• Ensure programs meet regulatory, funding, and community requirements.
• Monitor outcomes and continuously improve service quality and impact.
• Develop and Lead High-Performing Teams
• Supervise Community Life Managers, Specialists, and Housing Success Specialists.
• Coach, mentor, and develop staff through training and professional development.
• Conduct program and quality audits to ensure effective service delivery.
• Strengthen Communities
• Support the planning and execution of community-wide events and resident engagement initiatives.
• Facilitate neighborhood meetings and community gatherings using engagement best practices.
• Foster resident leadership, participation, and community cohesion.
• Build Strategic Partnerships
• Develop and maintain relationships with community organizations, faith-based groups, schools, businesses, and service providers.
• Expand resources and opportunities available to residents and neighborhoods.
• Provide strategic input to enhance programs and services across multiple locations.

What You'll Bring

• (Required qualifications)
• A High School Diploma or equivalent.
• Five (5) years in community development or social service program development.
• Two (2) years in program and staff management.
• Supervisory experience.
• (Preferred qualifications)
• A Bachelor’s Degree in a related field.
• An MFT, MFTI, LCSW, or LCPC license.

Pay & Benefits

• Pay: $80,000.00 - 93,600 / salary
• Benefits: Early close Fridays (3 paid hours each Friday), Early close prior to a holiday (3 paid hours), Paid Time off between Christmas and New Year's Holiday, Paid Volunteer Time, Paid Parental Leave and Care Giver Leave, Paid Life Insurance, Free Employee Assistance Plan, Free Basic Dental, Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision, 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays, 403b + match, Pet Insurance options