Community Liaison Wrkr Lvl III

About the organization

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state‑of‑the‑art medical technology and best practices. The team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient‑centered. Comprehensive services are offered in three major primary care areas—Medicine, Pediatrics, and Women’s Health—in addition to more than eighty specialty services. At Lincoln, the safety and comfort of patients is the number‑one priority. NYC Health + Hospitals’ mission is to deliver high‑quality health services without exception, and every employee embodies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships.

Purpose of Position

This class of positions encompasses work of varying degrees of difficulty and responsibility in performing liaison functions between City agencies, local residents, and community organizations to provide assistance, obtain participation and support for housing development and community development, and implement public service programs. The role may involve field or office work, supervision of staff, and coordination of liaison activities for a hospital with local residents and other agencies.

Responsibilities

• Interview local residents, landlords, government personnel, business people, and youths to solicit support for community development programs, assess community needs, and determine acceptable courses of action.
• Interview staff and representatives of governmental, educational, and social agencies and unions to gather and transmit information for community organizations and residents.
• Assist in the preparation and distribution of informational materials related to program objectives and activities.
• Assist in training subordinate staff and make written and oral reports as required.
• Maintain records related to programs, activities, and objectives.
• Direct staff or work as a team with other community liaison workers; may supervise or coordinate field office operations or operational units.
• Consult and maintain liaison with residents, landlords, community organization representatives, students, parents, school staff, unions, and other public and private agencies.
• Explain programs and policies to community groups and liaison contacts; interpret and relay information from the community.
• Participate in planning, organizing, and implementing programs involving community participation.
• Collect, evaluate, and report information regarding community needs and objectives; communicate findings to appropriate agencies for action.
• Assist in the conduct of outreach programs and mediate problems between the community and schools, hospitals, and other City agencies.
• Work as a member of an interdisciplinary team to provide supportive therapy and make referrals to City agencies, social service agencies, and community organizations.
• Counsel community residents, property owners, local businesses, and groups on their rights, obligations, and available resources.
• Make recommendations on effective mobilization for participation in community development and program feasibility and improvement.
• Recommend policies, procedures, and priorities for City agencies in dealing with schools, residents, and community groups.
• Interview community residents and assist them in completing forms; complete related reports and perform clerical work.
• Supervise the performance of liaison activities; may be responsible for an administrative area covering one or more field offices or operational units.
• Recommend procedures for implementation and maintenance of effective community liaison or community programs.
• Direct community research activities and disseminate research data and other materials.
• Maintain communication with local community leaders and groups, especially on complex matters; explain programs and policies.
• Mediate problems between the community and schools, hospitals, residents, landlords, and community groups.
• Represent the agency or program at community activities related to agency or program concerns.
• Participate in planning, organizing, and implementing overall community liaison programs with schools, hospitals, residents, and community groups.
• Represent a hospital or assign representation at community activities relating to hospital and health‑care programs.
• Supervise staff development and training of community liaison employees.
• Perform field or office tasks as assigned.

Minimum Qualifications

Four (4) years of full‑time experience in counseling, community work, or community health activities in a government agency or community organization providing services to the public, assisting community members in obtaining services, or maintaining liaison with schools, community organizations, or other government agencies for the purpose of providing assistance and obtaining participation and support for community or public service programs; or education and/or experience equivalent to the above. Completion of an approved six‑month training program of combined classroom and on‑the‑job experience in community liaison work may substitute for six months of experience. Study at an accredited college in sociology, psychology, or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above. All applicants must have at least one (1) year of the full‑time experience described above. Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or