Community Liaison Worker Level III

About the role

Marketing Statement Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Purpose of Position: This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff. All personnel perform related work.
• Under direction, performs difficult and responsible liaison activities between City agencies or programs, and community residents and groups. In the Health and Hospitals Corporation, under direction, supervises liaison activities of a hospital with local residents and other agencies and groups in the community.
• At a higher level, performs the duties of Assignment Level I: Interviews local residents, landlords, government personnel, business people and youths to solicit support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities. Interviews staff and representatives of governmental, educational, and social agencies and unions for the purposes of securing information for and transmitting information from community organizations and residents. Assists in the preparation and distribution of informational materials relating to the programs, objectives, and activities of both communities and educational institutions. Assists in the training of subordinate staff. Makes written and oral reports as required. Keeps records related to programs, activities, objectives, etc.
• At a higher level, also performs the duties of Assignment Level II: Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units. Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies. Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community. Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs. Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and community groups in the City. Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services. Counsels community residents, property owners, local businesses and groups on their rights and obligations and on available community and governmental resources. Makes