Community Liaison (Dallas)

About the Role

The Community Liaison is responsible for driving business development through targeted outreach to key community partners, including healthcare providers, clergy, and other local influences. This role requires close coordination with internal departments such as Scheduling, Quality Assurance, Finance, and Client On-boarding to ensure seamless service delivery. We’re looking for a thoughtful and strategic advocate for our clients—someone who is proactive, well-organized, and resourceful in overcoming challenges. Success in this role also requires a collaborative mindset, as we value a strong team approach and expect this individual to contribute meaningfully across departments. The Community Liaison plays a critical role in the success of Cambridge Caregivers, combining traditional business development with client advocacy and deep industry engagement.

Responsibilities

• Cultivate relationships with potential partners and referral sources, including social workers, case managers, discharge planners, concierge doctors, and specialists.
• Actively seek out networking opportunities both inside and outside the industry, including participation in boards, committees, clubs, and social gatherings to raise the Company’s profile.
• Consult with potential new clients, informing them about care options, service offerings, and company policies, and guide them through engagement documents.
• Conduct initial visits and client assessments upon engagement of Company services, with follow-up visits as necessary.
• Coordinate visits, care-plan updates, and non-medical assessments with Quality Assurance, Scheduling, and the Director of Nursing.
• Maintain regular communication with staff, facilitate closed-loop communication between staff, clients, and Scheduling, and assist with positioning appropriate assets for clients.
• Assist with and attend regular staff round tables, represent the Agency at conferences, expos, and vendor fairs.
• Utilize company CRM and software to manage the client pipeline, track referrals, prospective clients, and forecasts.
• Assist in follow-up from marketing events, communications, and campaigns.
• Coordinate with the Regional Development Director and COO to set targets and budgets, and with Scheduling and Finance for accurate client billing.
• Communicate with HR and Scheduling to keep operational staff informed of staffing needs.

Qualifications

• Required minimum of 5 years’ experience, preferred 10+ years in relevant fields: Marketing, Sales, B2C, Customer Service, Community Engagement, Communication, Healthcare Sales, Services Sales, Home Health.
• Bachelor’s degree preferred.
• Excellent oral and written communication and presentation skills.
• Superior interpersonal skills and a solid reputation among peers, professionals, and customers.
• Ability to work selectively with all levels of the organization.
• Creative thinking and ability to maintain composure in stressful situations.
• Aptitude for multitasking, self-management, and learning new skills.
• Demonstrated initiative, discretion, enthusiasm, and alignment with Company mission and values.
• Proficiency in MS Office and CRM software.

Job Details

Full-Time, Flexible, In-Person. Must be located in North Dallas, Plano, Frisco, or McKinney and willing to commute to our Dallas office at least 3 days/week. Must also be willing to work from home on weekends and outside regular business hours.

Benefits

• 401K with 4% Match
• Health Insurance
• Dental & Vision Insurance
• Gas Stipend
• Base Pay + Bonus Opportunities + Commissions
• Paid Time Off
• Employee Assistance Program