Community Liaison - Business Development

About the role

The Community Liaison is responsible for creating and maintaining positive customer relationships to increase community awareness and referrals for Home Health, Hospice, Home Infusion, PACE, Transitional Care Unit and other services within assigned accounts. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services and facilitate coordination of services, and to ensure appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence.

Responsibilities

• Create and maintain positive customer relationships to increase community awareness and referrals for Home Health, Hospice, Home Infusion, PACE, Transitional Care Unit and other services within assigned accounts.
• Work with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services and facilitate coordination of services.
• Ensure appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence.
• Provide consultation and informational presentations regarding end-of-life care and home health.
• Serve as a clinical resource and educator for physicians, facility staff, patients, families and community on Home Health or other issues in various settings and facilities.

Requirements

• Bachelor's degree in business, Healthcare Administration, Marketing, or a clinical discipline, or associate's degree plus four years of work experience; or high school diploma plus six years of work experience; is equivalent to the bachelor's degree.
• One year of successful medical sales account management experience.

Preferred Qualifications

• Coursework/Training: Focus on healthcare
• One year of sales experience in home health & hospice or infusion marketplace.
• One year of experience selling directly to physicians, hospital, discharge planners.
• One year of experience with customer relationship and territory management software.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.