Community Improvement Specialist (Neighborhood Services Division)

About the role

This is a complex, advanced and responsible clerical support and staff assistance activity. This work involves processing documentation related to code enforcement violations, early set-outs, and construction and demolition notices, income eligibility determination for the affordable housing programs and other clerical and customer service tasks.

Responsibilities

• Processes code violations
• Processes vacation rental documents
• Implements nuisance abatement processes
• Prepares towing documents
• Sets up and maintain files and scans documents
• Provides exceptional customer service and accurate information to internal and external customers in person, via email and over the phone
• Fosters positive employee relations and employee morale on a city-wide basis

Requirements

• High School graduation or possession of an acceptable equivalency diploma
• Two years of related experience involving secretarial/clerical duties including the operation of a PC, Keyboard, mouse or similar data entry equipment

Qualifications

• Knowledge of Business English, spelling and punctuation, to prepare documents and compose letters, etc.
• Knowledge of office practices and procedures
• Knowledge of mathematics
• Knowledge of the unit and City's policies and procedures and practices
• Ability to work independently and to adhere to established policies and procedures
• Ability to establish and maintain effective working relationships with employees and the public
• Ability to operate and care for equipment to manufacturer's specifications and/or within the specified parameters
• Ability to communicate using speaking, hearing and visual skills
• Skills in policy interpretation and application
• Superb typing skills with speed and accuracy

Skills

• Ability to communicate effectively in oral and written form
• Ability to adapt to an evolving and continually improving environment

Benefits

The City of Delray Beach provides a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long-term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.

Pay

Salary range: $X - $Y per hour

Schedule

Full-time schedule