Community Impact Operations Associate- Chicago, IL & Boston, MA Based

About the role

The Community Impact Operations Associate assesses and supports the performance and operations of the Community Impact department. Candidates must be based near one of our corporate offices in Boston MA, or Chicago IL, with regular travel access our 13-state footprint to support our properties.

Qualifications/Requirements

• One to two years of experience in housing, real estate, or resident services
• College Degree preferred; degree in social services, public health, human services, or community development preferred
• Project management experience
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Familiarity with property management in affordable rental housing is a plus.
• Possess strong oral and written communication skills
• Ability to foster and sustain strong relationships with team members, partners, and community stakeholders
• Resourceful in solving problems and maximizing resources
• Ability to work periodic overtime required
• Periodic travel may be required

Responsibilities

• Serve as the daily point of contact for Community Impact Coordinators regarding requests, questions, resident referrals, or general problem-solving.
• Support the Community Impact central office department’s operations and administration by planning regular staff meetings, coordinating around internal organizational deadlines, tracking internal programs, and supporting interdepartmental collaboration.
• Oversee a comprehensive onboarding process and orientation for new Community Impact staff.
• Provide quality assurance and training support for site staff by reviewing performance reports with the Director(s), hosting monthly and quarterly meetings, and creating other support and accountability mechanisms.
• Equip Community Impact staff to own and understand how to utilize their Community Impact budgets.
• Manage and support portfolio wide internal and external communications, including POAH’s internal SharePoint site, quarterly Success Stories, and bi-annual resident newsletters.
• Stay current on industry trends, including best practices in resident services, asset building, and service-enriched affordable housing.
• Identify operational efficiencies in Community Impact and roll out new processes or strategies to enable Community Impact staff and partners to deliver maximum value to residents.
• Manage sensitive information regarding residents, staff, and organizational growth.
• Collaborate with data staff to support site operations.
• Provide program management support to special initiatives.
• Perform other related tasks as assigned.

Education

Education: Bachelor’s degree.

Benefits

At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

• An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
• Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
• Competitive 401(k) Matching, up to 4% of pay
• Wellness Program
• Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
• Tuition Reimbursement Program
• Employee Referral Incentive Program
• 12 Weeks of Paid Parental Leave
• Bereavement Leave
• Jury and Witness Duty Leave
• Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

About Us

POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (“POAH") family.