Community Impact Manager

The Manager of Community Impact assists in leading Pennrose Management Company’s efforts to provide effective and meaningful supportive service initiatives and programs to residents in Pennrose communities. This role directly supervises on-site Community Impact Coordinators to ensure all Community Impact programs comply with state and federal agency requirements, and supports employees and third-party providers responsible for service delivery across the Pennrose portfolio.

This position requires 65%–75% travel to properties located in Pennsylvania, New Jersey, and Delaware. Job ID: #IND123

Pay

$75,000–$85,000 per year, depending on experience.

Responsibilities

• Directly supervise and provide coaching, counseling, and feedback to assigned Supportive Service Coordinators.
• Coordinate the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties.
• Evaluate staff in the delivery of supportive services and provide regular on-site assistance and support to all Community Impact team members.
• Ensure continued professional development for self and supervised employees.
• Identify, develop, and maintain networks of existing community-based supportive and social service agencies for all properties; disseminate information to site managers and Community Impact staff.
• Assist in the development of supportive service plans and applications for sites under development as part of the funding application process, including securing assistance from community-based agencies for service delivery.
• Monitor and meet reporting requirements with all applicable funding sources, including submission of monthly reports and annual plans to assure compliance.
• Provide training and support to all staff on supportive service roles and responsibilities.
• Create, update, and implement training modules for the Community Impact department.
• Improve knowledge and skills through participation in training sessions, service coordinator trainings and forums, and other professional development opportunities.
• Support the Director of Community Impact in administrative responsibilities for the Community Impact Department.
• Perform all other duties as assigned.

Performance Metrics

• Monitor all Pennrose Management Company state and federal reporting; ensure agency reporting is completed on time.
• Provide the Director of Community Impact with monthly, quarterly, and annual Supportive Service program compliance and performance reports.
• Monitor Supportive Service programming and address any areas not meeting PMC Supportive Service Scorecard standards.
• Drive improved property operations through effective Supportive Service provision.

Qualifications

• Bachelor’s degree in Social Service or related field.
• Five to six years of experience in the Social Service field within a multi-family housing environment.
• Valid driver’s license, insured vehicle, and ability to travel regularly (between properties, on-call emergencies, training, etc.).

Working Conditions

• Ability to work periodic flexible hours is required.
• Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods (with PMC support).
• Physical requirements: ability to climb stairs, take elevators, bend, squat, and reach overhead.