Community Impact Manager

This is a non-civil service position with the City of Baltimore, Office of the City Council President.

About the role

The Office of City Council President is seeking a dynamic, community-centered professional to join our fast-paced, mission-driven team as a Community Impact Manager. This role is critical in advancing the agency’s top priorities: improving city services, passing impactful legislation, and empowering communities. Reporting to the Director of Community Impact, the Community Impact Manager will be the first point of contact for many stakeholders. They will organize engagements for the Council President in the community and work with residents, community leaders, and relevant stakeholders to seek resident input on initiatives or legislation pursued by the Council President. The ideal candidate thrives in a collaborative environment, is passionate about public service, and is committed to delivering results that uplift every neighborhood in Baltimore. This position offers a unique opportunity to contribute to a bold vision of making Baltimore “The Greatest City in America” through innovation, advocacy, and meaningful community engagement.

Mission Statement

To ensure Baltimore City government offers a best-in-class resident experience that centers equity when engaging with residents and communities, allocating budget dollars, conducting oversight of city agencies, and enacting legislation.

Vision

We will innovate, advocate, and deliver results across City government and neighborhoods so that residents, business owners, and visitors champion Baltimore as the best place to visit, live, work, and play.

Values

• Results: Constantly striving toward “best-in-class” city services.
• Innovation: We don’t settle for the status quo; transformational results require creative problem-solving.
• Community Centered: Our people make Baltimore great, and those residents are informed of every decision.
• Joy: Baltimore has so much to celebrate, and we proudly share its stories with each other and the world.

Responsibilities

• Serve as a liaison between the City Council President’s Office and neighborhoods by attending community association meetings and stakeholder gatherings.
• Share updates, listen to concerns, and gather feedback on planned strategies to inform citywide initiatives.
• Organize town halls, listening sessions, and other forums for community input in association with the office’s legislative, policy, and engagement priorities.
• Work with residents, community leaders, and relevant stakeholders to seek community input on initiatives or legislation pursued by the Council President.
• Lead and coordinate special projects that address systemic challenges and improve community outcomes.
• Collaborate with agencies and partners to develop innovative solutions to serve residents and make government more accessible.
• Maintain a strong pulse on community needs and identify opportunities to cut red tape and build cross-sector partnerships.
• Execute constituent services case work.
• Other duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of 3 years of experience in customer service, sales, or community-facing roles.

Skills

• Bilingual preferred, with fluency in English and at least one other language commonly spoken such as Spanish, Arabic, Chinese, French, or Korean.
• Strong verbal communication skills, particularly over the phone.
• Excellent judgment and decision-making abilities.
• Demonstrated sense of urgency and responsiveness.
• High level of organization and attention to detail.
• Flexibility and adaptability in a fast-paced, dynamic work environment.

Benefits

The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. Learn more about our benefits.

Pay

Salary range: $53,409 - $85,406 annually. Hiring range: $53,409 - $64,407 annually.

Schedule

Full time, 40 hours a week. Must be available for some evening and weekend hours.