Community Health Worker/Promotor(a) de Salud

About the role

Zócalo Health is a tech-driven provider serving the Latino community. Our mission is to provide culturally aligned and accessible care through a team of community-based care providers and virtual care offerings.

Responsibilities

• Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
• Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
• Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
• Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
• Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
• Document all patient and care team interactions across multiple systems and tools.
• Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
• Provide culturally and linguistically appropriate health education and information.
• Aid in federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care.
• Support individualized goal setting using motivational interviewing.
• Conduct individual social needs assessments.
• Provide social support by listening to patient concerns and referring to appropriate support resources.
• Attend and participate in community events as a Zócalo Health representative.
• Career development and training.
• Coordinate internal clinical services.

Requirements

• Fluency (verbal and written) in English and Spanish.
• Knowledgeable of Latino customs and cultural norms (preferred).
• High school diploma or GED (minimum).
• Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and required to obtain a Community Health Worker certification within 18 months of hire date.
• 1-3 years healthcare experience or healthcare navigation within the community.
• 2 - 5 years of community work, advocacy, engagement, or organizing.
• Previous working experience in related jobs (health promotion, project coordination, social research, administration).
• Familiarity with Google workspace. (preferred)
• Past experience documenting in an EHR. (preferred)
• Training in motivational interviewing. (preferred)
• Comfortable working with multiple computer applications simultaneously and willing to learn new technologies and frameworks.
• Team player who builds effective working relationships.
• Ability to train others.
• Well-known in and have strong ties to the local Latino community. (preferred)
• Well versed in local resources to support SDOH needs. (preferred)

Qualifications

• Language/Culture: Fluency (verbal and written) in English and Spanish. Knowledgeable of Latino customs and cultural norms (preferred).
• Education: High school diploma or GED (minimum).
• Licenses/Certifications (CA only): Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and required to obtain a Community Health Worker certification within 18 months of hire date.
• Experience: 1-3 years healthcare experience or healthcare navigation within the community. 2 - 5 years of community work, advocacy, engagement, or organizing. Previous working experience in related jobs (health promotion, project coordination, social research, administration). Familiarity with Google workspace. (preferred) Past experience documenting in an EHR. (preferred) Training in motivational interviewing. (preferred).
• Complementary competencies and skills: Comfortable working with multiple computer applications simultaneously and willing to learn new technologies and frameworks. Team player who builds effective working relationships. Ability to train others. Well-known in and have strong ties to the local Latino community. (preferred) Well versed in local resources to support SDOH needs. (preferred).

Skills

• Google workspace.
• EHR documentation.
• Motivational interviewing.

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company.
• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend.
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.