Community Health Worker, Patient Engagement

About the role

Note: The primary location for this role is remote in Chattanooga, TN, and will entail frequent travel throughout the area.

Responsibilities

• Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas
• Provide hands-on support to patients and caregivers, including assisting with program re-enrollment, onboarding, and mobile app setup and utilization
• Perform telephonic outreach to caregivers of attributed patients to re-engage children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding
• Educate patients and caregivers on Imagine Pediatric services and available community resources, ensuring they understand how to access care and support
• Maintain and gather up-to-date knowledge of local community resources (e.g., social services, healthcare providers, SDOH supports) and connect families to appropriate services
• Conduct community events and facility rounding to engage eligible patients, strengthen relationships, and support ongoing program participation
• Partner with our Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and ensure seamless connection to community-based resources and ongoing care
• Partner with caregivers, families, and facility staff to identify and address barriers to engagement, and access to care and work with leadership on ensuring workflows exist to enable access to care
• Collaborate closely with the Patient Engagement Team (Outreach & Enrollment), including Outreach Specialists and Registered Nurses, to support patient re-engagement goals
• Support non-clinical care coordination efforts in the community, including assisting with:
• Connecting patients to primary care providers
• Facilitating pharmacy access and medication-related needs
• Providing basic discharge and follow-up support
• Addressing social determinants of health (SDOH) needs
• Removing barriers to care and service access
• Support outreach efforts through outbound engagement calls, as needed, to assist with enrollment, follow-up, and achievement of patient engagement metrics

Requirements

• A valid driver’s license
• A bachelor’s degree
• Ability to travel frequently
• 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
• Ability to navigate ambiguity, think critically, take initiative, and stay organized
• Experience working in a patient-facing hospital or facility role
• Experience working as part of an interdisciplinary team
• National Community Health Worker Certification highly preferred
• Bilingual (Spanish) highly preferred
• Medical Interpreter Certification preferred

Qualifications

• You’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in using technology and digital tools
• Knowledge of community resources and social determinants of health

Benefits

• The role offers an hourly range of $23 - $28 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable)
• We provide these additional benefits and perks:
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave

What We Live By

• Children First
• Earn Trust
• Innovate Today
• Embrace Humanity
• One Team, Diverse Perspectives