Community Health Worker II/Full-time/Mercy Hospital STL

Overview

The Community Health Worker II (CHW II) provides onsite support to patients across hospital and clinic settings, serving as a key member of an integrated healthcare team. This role focuses on identifying and addressing health-related social needs (HRSNs), improving access to healthcare services, and connecting patients with community resources that support overall well-being. The Community Health Worker II acts as an advocate, educator, and resource navigator, helping patients overcome barriers to care and achieve improved health outcomes through individualized support and follow-up.

Responsibilities

• Work one-on-one with patients who screen positive for health-related social needs.
• Provide real-time support, including walk-in assistance, by addressing social needs, answering questions, and connecting patients to appropriate services and resources.
• Educate and assist patients with applying for healthcare coverage and gathering required documentation.
• Collaborate with interdisciplinary teams to support patient needs.
• Educate patients regarding Healthcare Marketplace options and enrollment.
• Assist patients in applying for financial assistance and medication assistance programs.
• Facilitate access to healthcare services and coordinate referrals as needed.
• Conduct follow-up to ensure patients have successfully accessed services, attended appointments, and resolved barriers to care.
• Ensure health-related social needs screenings are completed and documented.
• Connect patients with community resources through established referral processes.
• Develop and maintain relationships with community-based organizations and service providers.
• Promote awareness of available resources to support patient success.
• Document patient interactions, referrals, and interventions accurately within the electronic medical record (EMR).
• Maintain required records and track patient encounters according to organizational guidelines.
• Prepare reports and documentation as requested.
• Participate in Community Health Worker training programs and continuing education opportunities.
• Maintain required certifications and actively engage in professional growth activities.
• Manage an assigned patient caseload and prioritize patient needs effectively.
• Conduct outreach and follow-up via telephone, MyMercy messages, and other approved communication tools.
• Monitor patient progress and identify opportunities for additional support.
• Perform other responsibilities as assigned.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 1-3 years of Community Health Worker experience or equivalent experience required.
• Certification/Registration: Community Health Worker Training Certification (provided by Mercy) within 6-12 months of hire. Basic Life Support (BLS) certification required.
• Skills & Knowledge: Strong interpersonal, relationship-building, and collaboration skills. Excellent verbal and written communication abilities. Ability to work independently and manage multiple priorities. Compassion for underserved and vulnerable populations. Proficiency with Microsoft Office applications and electronic medical record (EMR) systems. Reliable transportation required.

Preferred Qualifications

• Bilingual or multilingual language skills relevant to the community served.
• Experience navigating healthcare, social service, or community resource systems.

Why Join Us?

As a Community Health Worker II, you will play a vital role in improving access to care and helping patients navigate the healthcare system. Through compassionate advocacy, resource coordination, and patient support, you will make a meaningful impact on the health and well-being of the communities we serve.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.