Community Health Worker II/Full-time/Mercy Hospital STL

About the Role

The Community Health Worker II (CHW II) provides onsite support to patients across hospital and clinic settings, serving as a key member of an integrated healthcare team. This role focuses on identifying and addressing health-related social needs (HRSNs), improving access to healthcare services, and connecting patients with community resources that support overall well-being. The Community Health Worker II acts as an advocate, educator, and resource navigator, helping patients overcome barriers to care and achieve improved health outcomes through individualized support and follow-up.

Responsibilities

• Navigate the Health and Human Services System
  • Work one-on-one with patients who screen positive for health-related social needs.
  • Provide real-time support, including walk-in assistance, by addressing social needs, answering questions, and connecting patients to appropriate services and resources.
  • Educate and assist patients with applying for healthcare coverage and gathering required documentation.
  • Collaborate with interdisciplinary teams to support patient needs.
  • Educate patients regarding Healthcare Marketplace options and enrollment.
  • Assist patients in applying for financial assistance and medication assistance programs.
  • Facilitate access to healthcare services and coordinate referrals as needed.
  • Conduct follow-up to ensure patients have successfully accessed services, attended appointments, and resolved barriers to care.
• Connect Patients to Community Resources
  • Ensure health-related social needs screenings are completed and documented.
  • Connect patients with community resources through established referral processes.
  • Develop and maintain relationships with community-based organizations and service providers.
  • Promote awareness of available resources to support patient success.
• Documentation and Reporting
  • Document patient interactions, referrals, and interventions accurately within the electronic medical record (EMR).
  • Maintain required records and track patient encounters according to organizational guidelines.
  • Prepare reports and documentation as requested.
• Professional Development
  • Participate in Community Health Worker training programs and continuing education opportunities.
  • Maintain required certifications and actively engage in professional growth activities.
• Caseload Management
  • Manage an assigned patient caseload and prioritize patient needs effectively.
  • Conduct outreach and follow-up via telephone, MyMercy messages, and other approved communication tools.
  • Monitor patient progress and identify opportunities for additional support.
• Perform other responsibilities as assigned.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of Community Health Worker experience or equivalent experience required.
• Community Health Worker Training Certification (provided by Mercy) within 6-12 months of hire.
• Basic Life Support (BLS) certification required.

Skills & Knowledge

• Strong interpersonal, relationship-building, and collaboration skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and manage multiple priorities.
• Compassion for underserved and vulnerable populations.
• Proficiency with Microsoft Office applications and electronic medical record (EMR) systems.
• Reliable transportation required.

Preferred Qualifications

• Bilingual or multilingual language skills relevant to the community served.
• Experience navigating healthcare, social service, or community resource systems.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.