Community Health Worker

Responsibilities

• Delivers high-value services to patients, such as coordination of care, accompaniment to appointments, and outreach, in clinical and community-based settings.
• Works with an assigned patient caseload to provide support, advocacy, and referrals to community-based services.
• Affirms patients for social needs and barriers to available resources and services.
• Helps patients navigate and gain access to appropriate health care/social services and other community resources.
• Provides basic education regarding health promotion to increase understanding and encourage adopting healthy behaviors.
• Shares insight and expertise such as patients’ customs/beliefs with providers and works collaboratively to promote culturally appropriate services.
• Utilizes multiple system applications for caseload management, data collection, and reporting.
• Uses Electronic Health record and embedded tools for care coordination and documentation.
• Uses applicable resources, services, and processes to complete relevant referrals and applications in a timely manner.
• Collaborates on performance improvement activities as indicated by program outcomes and patient experience.
• Incorporates basic knowledge of Trinity Health policies, practices & procedures to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
• Serves as a liaison between providers and patients to improve communication and coordination of services.
• Provides support to patients via phone and in-person interactions at patient’s home, community, or clinic setting.

Requirements

• Ability to drive between sites and community visits.
• Completes CHW training/certification within 6 months of employment.
• At least one (1) year of community involvement experience, including volunteer experience.
• Bilingual Spanish / English highly desired.
• High school diploma or GED.

Qualifications

• Completed CHW training/certification within 6 months of employment.
• Demonstrated lived experience (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with.