Community Health Representative Trainee (MTM Only)

About the Role

Under supervision, performs paraprofessional-level health care assistance duties for clients and families. This list illustrates the various types of work that may be performed; the omission of specific statements does not exclude similar, related, or logical assignments to the position.

Responsibilities

• Responds to inquiries by phone and in person, identifies clients’ needs, schedules client appointments as appropriate, and transports clients when necessary.
• Collects and records measurements and vital signs; interviews clients for medical, dietary, and dental history as well as other needs and/or concerns.
• Using established protocols, evaluates intake data for health risk factors and coordinates care with appropriate health care providers.
• Provides basic health and nutrition information to clients as well as referrals to health care services and available resources.
• Serves as liaison and advocate for clients, health care, and community providers.
• Conducts periodic home visits to monitor client needs.
• Monitors and helps maintain eyeglasses, hearing aids, dentures, and other such items to ensure proper fit, function, and working condition.
• Monitors patient medications to assure proper dosages and refills prescriptions if/when necessary.
• Maintains the privacy and confidentiality of all protected health information in accordance with the Division’s Policies and Procedures and in compliance with state and federal regulations.
• Accompanies clients to referral appointments and reports pertinent information to CH supervisor and/or clinical and dental providers.
• Assists with the planning and implementation of health events, such as health fairs and health screenings.
• Operates Tribal and/or GSA vehicles, ensuring they are clean and in good working condition.
• Other related duties as assigned.

Additional Requirements

At completion of the 90-day learning period, the Community Health Representative Trainee must demonstrate the following (failure to demonstrate any of these may result in extension of the learning period):

• Assist and identify client’s needs.
• Schedule appointments.
• Provide transportation when needed.
• Understand established protocols.
• Provide basic health and nutrition information.
• CPR/First aid certification.
• Accompany clients to appointments.
• Monitor patient medication.
• Workplace professionalism, including:
  • Uniform worn at all times while on duty.
  • Interaction with supervisors and coworkers.
  • Positive attitude.
• Assist with health screenings.
• Practice good hygiene.

Qualifications

• Graduation from high school or equivalent.
• Knowledge of first aid.
• Behaviors and practices to achieve and maintain good health.
• Understanding of health care maintenance and prevention.
• Knowledge of health and social services and resources.

Skills

• Oral and written communication.
• Problem-solving and client interviewing.
• Record-keeping.
• Working with diverse populations.
• Performing multiple tasks simultaneously.
• Working as part of a multidisciplinary team.
• Meeting deadlines and working under time constraints.

Requirements

• CPR certification required after hire.
• Current and valid Washington State Driver’s License.

Working Conditions

The employee is frequently required to sit and talk or hear. Occasionally required to walk; use hands to operate, finger, handle, or feel objects, tools, or controls; push and pull; and reach with hands and arms. Specific vision abilities required include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet.