Community Health Representative

About the role

The Community Health Representative promotes Family HealthCare Network services through outreach activities, coordination of community events, and participation in relevant grant initiatives and special programs.

Responsibilities

• Carry out responsibilities in community outreach, enrollment assistance, coordination of FHCN community events, grants, and programs.
• Achieve departmental goals and metrics for assigned functional areas.
• Communicate feedback to the supervisor regarding workflows and policies.
• Serve as a subject matter expert in assigned functional areas.
• Perform high-level administrative functions to comply with regulations and reporting requirements to meet department deadlines.
• Execute outreach activities for the organization.
• Participate in community events to disseminate information on FHCN services and programs and provide health screenings.
• Participate in relevant community meetings and committees as a network representative.
• Lead community focus groups and surveys for the network.
• Execute network-hosted community events.
• Conduct presentations and educational workshops to raise awareness of network services and programs.
• Maintain relationships with strategic partners and participate in mutually beneficial activities.
• Act as a liaison between FHCN and patients.
• Support consumers with enrollment services and referrals.
• Conduct intake and screenings to determine eligibility for Medi-Cal, Medicare, Covered CA, CalFresh, sliding fee, food pantries, and literacy programs.
• Educate consumers on health coverage benefits and rights and assist with navigating services.
• Provide ongoing case management to ensure healthcare coverage retention and utilization of FHCN services.
• Complete and maintain all obligatory certifications as required.
• Stay abreast of State and local program updates.
• Execute FHCN programs and departmental grant initiatives.
• Implement programs and grant curriculums at sites and in community settings.
• Execute day-to-day operations at food pantries and record daily inventory of food items and related materials.
• Receive product deliveries and ensure items are refrigerated and stored appropriately.
• Participate in events to meet program and grant objectives.
• Ensure compliance with all program or grant-related training and certifications.
• Maintain a professional working relationship with all program partners and grant funders.
• Adhere to the Attendance and Absenteeism Policy; regular attendance is considered an essential function of the position.
• Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
• Perform other duties as assigned.

Requirements

• Effective June 1, 2026, all individuals hired into the role must possess work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, and technical skills.
• Proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5. If an individual has completed a degree at a higher level with a stronger GPA, they may provide proof of GPA from that degree in lieu of the high school diploma.
• Minimum of two years of experience in community outreach, educational activities, and customer service.
• Valid CA driver’s license and car insurance.
• As a condition of employment, all employees assigned to provide Covered California education and enrollments must obtain certification as a Certified Enrollment Counselor, including completing state-mandated training, passing state certification exams, and passing a Federal Background Check.
• Any staff assigned to support food programs must obtain a food handlers certification upon hire.

Skills

• Ability to prepare complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
• Ability to create basic presentations in Microsoft PowerPoint.
• Effective written communication skills, including compiling information in correspondence, reports, articles, or other documentation.
• Ability to convey technical information to non-technical audiences.

Physical Demands

The physical demands described represent those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit and use repetitive hand movements to type and grasp.
• Frequently required to stand or walk.
• Occasionally required to stoop, reach above and below shoulder height, squat, climb, lift, and/or move up to 30 pounds.
• Must work in environmental elements, including cold and hot weather.
• Must travel from site to site and to other non-FHCN locations.

Pay

Min Hourly Rate: $21.56
Max Hourly Rate: $30.86