Community Health Manager

About the role

The Community Health Manager serves as the direct supervisor for the Homeless Outreach team within the City of Redmond's THRIVE: Community Health Program. This role involves providing steady, supportive leadership while coordinating cross-department efforts.

Responsibilities

• Supervise and guide the daily activities of Homeless Outreach staff to ensure effective outreach, intervention, and follow-up services are provided to individuals who are unhoused or at risk of losing their housing.
• Lead case-conferencing to collaborate on the development of recommended care plans, resource placement, and follow-up strategies, and handle complex cases.
• Maintain resources for mental health, behavioral health, homelessness, and other needs, actively seeking out new resources that will support the Community Health teams' goals.
• Guide Community Health team members on appropriate referrals and continuously evaluate resource effectiveness by tracking client outcomes.
• Recommend and implement updates to policies and protocols to strengthen a coordinated response.
• Ensure staff compliance through coaching, guidance, and clear communication, and address performance issues by outlining necessary corrective actions.
• Maintain communication with stakeholders, including service providers, community organizations, and City departments.
• Oversee documentation of client interactions, assessments, and service plans to ensure compliance with standards.
• Develop reports and provide regular updates on team activities, resources, and outcomes to City leadership.
• Oversee scheduling needs, staffing, and case assignments to ensure adequate coverage and efficient use of resources.
• Demonstrate strong systems thinking skills to understand complex organizational relationships, anticipate downstream effects of decisions, and develop integrated strategies that advance long-term objectives.
• Represent the City at coalitions, partner meetings, and community groups regarding homelessness initiatives.
• Build and maintain partnerships with human service agencies, community-based and faith-based organizations, jurisdictional partners, and regional outreach professionals.
• Coordinate and lead data collection and analysis, developing reports and presentations to City leadership and Council.

Qualifications

• Education and experience: Master’s degree in social work, Psychology, or related field; two years’ experience working with individuals with mental, behavioral, and / or emotional health concerns; and at least one year of lead and / or supervisory experience.
• Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.
• Selected candidates are required to pass a background check.
• Licenses and certificates: Valid Washington State driver’s license required; Licensing from the Washington State Department of Health such as Licensed Independent Clinical Social Worker, Licensed Advanced Social Worker, Licensed Mental Health Counselor or equivalency.