Community Health Assoc II | Full-Time | Day

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach into your work with clients.
• Provides direct community health services including individualized patient/client education, counseling, and information and referrals.
• Conducts evidence-based assessments to identify individual needs and develop service goals as indicated.
• Coordinates and manages client flow and information, with occasional walk-in clients coming into the Care Connect+ office for services.
• Utilizes case/care management skills on phone or in-person, developing rapport, and building trusting relationships with clients to further facilitate provision of services.
• Determines patient eligibility for hospital-based services including the Medication Assistance Program and Medical Voucher Program.
• Utilizes the Care Connect+ database to document all stages of client interactions.
• Acts as a liaison between service providers in the community and seeks out other community resources that would benefit individuals.
• Works collaboratively and professionally with other service providers when necessary to manage complex situations.
• Be able to work in a fast-paced environment and highly organized to maintain a case load of up to 150 clients.
• Handle crisis situations where clients need guidance on next best steps to take to deescalate the situation and provide an appropriate level of care.
• Uses critical thinking and decision-making skills to work with a tailored approach to provide the highest level of individualized care.
• Attends relevant trainings, workshops, and seminars.
• Performs all other duties as assigned by management within job scope.

Qualifications

• Education: High School Diploma/Equivalent
• PREFERRED Education: Associate’s or Bachelor’s Degree in Social Work, Public Health, Healthcare Administration, Psychology, or related field.
• Experience: 0-1 year of experience; Demonstrated experience working with vulnerable populations.
• Skills & Abilities: Assertive, well organized, excellent communication and interpersonal skills, mental and emotional resiliency, calm demeanor, ability to think critically and address crisis situations, knowledge of Microsoft Office applications, and quick learning ability.