Community Health Worker - Full Time

About the role

Community Health Workers will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/ or chronic medical and behavioral conditions.

Responsibilities

• Connect with your enrollees in person, on the phone, and in the FQHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care.
• Work from FQHC, home office, or within enrollee’s homes.
• Be an integral part of the Care Team, focused on providing an integrated approach to enrollee support, management, and access to community resources.
• Help enrollees and their families navigate and access community services and resources and adopt healthy behaviors by conducting the key functions listed in the duties and responsibilities.

Qualifications

• High School diploma or GED
• Graduate of MA Board approved CHW Education Training Program or willingness to complete such program within 12 months of starting in the position
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences
• Strong knowledge of local community, social service, and cultural resources
• Organizational, interpersonal, attention to detail, time management, multi-tasking, and problem solving skills
• History of good attendance and positive work attitude
• Excellent communication skills and ability to set personal boundaries
• Ability to establish positive and supportive relationships with and among patients and colleagues
• Ability to work independently and collaborate with a team
• Willingness to openly address and acknowledge issues of addiction, substance use and mental illness
• Ability to develop, adapt, and execute outreach plans
• Excellent English written and verbal skills
• Computer literacy and ability to document appropriately in electronic health record
• Must have a valid driver’s license and transportation
• Bilingual and multilingual candidates encouraged to apply

Desired Qualifications

• Bachelor’s degree in health sciences, social work, sociology, human services or related field
• Three or more years experience as a community health worker or case manager in a community health setting; and/or related experience in health/human services, social services or advocacy
• Experience in outreach within mental health, community-based treatments or medical comorbidity
• Ability to openly address and acknowledge issues of addiction, substance use and mental illness
• Training and or certification as a community health worker
• Community health worker should obtain certification within one year of Massachusetts' Department of Health certification approval and or within six months of hire, whichever comes first
• Experience providing health education and knowledge of health promotion/wellness preferred