Community Facility Leader - Gary J. Arthur Community Center

Essential Duties And Responsibilities

• Sets a positive example for fellow contingent staff, provides leadership, and shares knowledge.
• Expert proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting.
• Provides before and after-hours registration support when main office registration is closed.
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Handles ActiveNet room rental reservations and/or room reservation requests.
• Ability to accurately recite pool rules and aquatics procedures, where applicable.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed. Including early mornings, late nights, weekends, and holidays.
• Performs center safety and maintenance checks.
• Aids customers with online program registration.
• Covers equipment setup and take-down, monitors equipment usage, and answers phones.
• Coordinates marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided Recreation and Parks shirt and employee badge.
• Knows Microsoft Office Suite.
• Exemplifies the mission, vision, and core values of the Howard County Recreation and Parks Department.

Special Qualifications

• Is flexible, reliable, and responsible.
• Possesses good communication and organizational skills.
• Able to work independently and under pressure.
• Enjoys working and able to maintain effective relationships with the public.
• Able to communicate clearly and effectively to manage large crowds.
• Able to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
• Demonstrates awareness of safety and maintenance.
• Knowledgeable of center operations by other County Departments.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in concession assistances.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Ability to serve as tournament, league and event staff and occasional substitute as class instructor as needed.
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.
• Ability to supervise and train other contingent staff (level II only).