Community Events Specialist

About the role

The Community Event Specialist position at Wayfair Stores is responsible for executing engaging community-focused events that drive customer traffic and local awareness. Reporting to the Manager of People & Community, this role involves leading event execution from supplier demos to community gatherings, supporting in-store promotions, sales, events, and visual merchandising, and owning how Wayfair connects with customers and communities through memorable experiences.

Responsibilities

• Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations, and flexing where needed to support customers, teammates, store needs, and peak business periods.
• Support and deliver engaging in-store and external community events that boost brand visibility and drive foot traffic.
• Cook logistics management: Coordinate setup, breakdown, staffing, and vendor needs to ensure smooth, successful events.
• Serve as the main contact during events, answering questions and ensuring a positive experience and impression of Wayfair.
• Manage distribution and tracking of promotional materials and coupons accurately.
• Work closely with leadership, store support teams, new store openings, and People Operations to align event goals with business priorities.

Requirements

• 1-2 years in event execution, hospitality, community engagement, or customer-facing roles.
• Strong organization: Skilled at managing event logistics and leading staff from start to finish.
• Team leadership: Experience directing small teams and coordinating vendors during fast-paced events.
• Excellent communication: Confidence in engaging new and existing customers, partners, and senior leaders with warmth and clarity.
• Creative problem-solving: Detail-oriented with a passion for people, events, and delivering exceptional customer experiences.
• Self-starter attitude: Independent, adaptable, and energized by fast-moving, high-impact environments.
• Expert in “Mobile” Photography: You’ve got an eye for great shots and know how to make everyday moments pop on camera—using just your phone.
• Flexible availability: Required to work nights, weekends, and holidays to support event and store needs.
• Travel readiness: Comfortable with up to 50% travel, typically within a 50-mile radius, to support events and community engagements.

Qualifications

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards – must adhere to all safety protocols.

Skills

• Event planning and coordination.
• Customer service and engagement.
• Logistics management.
• Visual merchandising.
• Photography skills.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately – because work-life balance matters.
• Tuition Reimbursement: Eligible after 6 months of employment – learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Pay

The hourly rate for this position is $22.00, and it is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Schedule

Flexible schedule required to work nights, weekends, and holidays to support event and store needs.