Community Engagement Navigator

About the role

The Community Engagement Navigator supports health-plan members facing significant social determinants of health (SDOH) barriers. This role engages members directly, identifies unmet needs, builds individualized goals, connects individuals with appropriate community resources, and serves as a liaison among members, referral sources, care-management teams, and local service organizations. The ideal candidate is highly organized, relationship-focused, empathetic, and comfortable managing several communication channels in a fast-paced environment. Candidates with a clinical, public health, social services, child welfare, trauma-informed care, vocational rehabilitation, or community-based organization background are strongly preferred.

Responsibilities

• Engage health-plan members identified as having significant SDOH-related barriers, including needs related to housing, food insecurity, transportation, employment, financial stability, safety, behavioral health, and access to community services.
• Conduct member outreach and establish trusting, supportive relationships using a trauma-informed and member-centered approach.
• Partner with members to identify priorities, establish goals, and develop practical next steps to address barriers affecting their health and well-being.
• Connect members with appropriate providers, local programs, social-service agencies, and community resources based on their individual needs.
• Serve as a communication liaison between the health plan, referral sources, community organizations, and care-management partners.
• Coordinate with Health Care Management (HCM) and case-management teams to ensure member plans align with current services, care plans, and identified needs.
• Maintain accurate, timely documentation of member contacts, referrals, goals, resource connections, and outcomes.
• Manage multiple workstreams simultaneously, including inbound and outbound calls, text messages, facsimiles, electronic queues, referrals, and follow-up activities.
• Respond to member questions and concerns with empathy, persistence, professionalism, and sound judgment.
• Build and maintain knowledge of local community resources, Department of Social Services (DSS) programs, child welfare resources, and other support services relevant to the assigned community.
• Travel to assigned worksites, community locations, and other business-related locations as needed.
• Maintain productivity and quality expectations within a structured work schedule, with flexibility for occasional overtime or changing business needs.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a healthcare-related, human-services, social-services, or closely related field; equivalent combinations of education and experience may be considered.
• At least one year of experience working directly with individuals in the applicable program population or within a related community-based organization.
• Experience supporting individuals with complex social, health, behavioral, employment, or resource-navigation needs.
• Strong verbal, written, interpersonal, and